Terms Of Service

OVERVIEW

This document is an electronic record in terms of Information Technology Act, 2000, generated by a computer system and not requiring any physical or digital signatures, and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000.

In accordance with the provisions of Rule 3 (1)(a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of domain name/website [www.risor.com], including the related mobile application named Risor, these Terms of Service outline the terms and conditions applicable to your access and use of the website, www.risor.com and its mobile application platform (each a “Platform”). This document is a legally binding agreement between you as the user(s) (defined below) of the Platform (referred to as “You” or “User” hereinafter) and Risor Infotech Private Limited (referred to as “We”, “Us”, or “Risor” hereinafter).

This Platform is operated by Risor Infotech Pvt. Ltd. Risor offers this Platform, including all information, tools, and services available from this Platform to You, the User, contingent upon your acceptance of all terms, conditions, policies, and notices stated here.

This document and such other rules and policies of the Platform (including but not limited to Privacy Policy and any additional terms and conditions and policies referenced herein) with any amendments from time to time are collectively referred to below as the “Terms” or “Terms of Service”. We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms, at any time without any prior written notice to You. By visiting, accessing, browsing, purchasing something from our Sellers, or otherwise using the Platform or using the Services (referred to as “Services”), including following the posting of changes, You engage in our Services and agree to accept and be bound by the Terms (as may be amended from time to time). You agree that it is your responsibility to review these Terms periodically for any updates/changes/amendments. These Terms apply to all Users of the Platform and please, at any time, do not use the Services or access the Platform if you do not accept the Terms or are unable to be bound by the Terms.PLEASE READ THE TERMS CAREFULLY BEFORE PROCEEDING AND ACCESSING THE PLATFORM IF YOU DO NOT AGREE TO ALL OF THESE TERMS; DO NOT ACCESS OR USE THE PLATFORM OR THE SERVICES PROVIDED BY THE PLATFORM OR RISOR.By implicitly or expressly accepting these Terms, You also accept and agree to be bound by any amendments, updates and modifications to the Terms and the other policies (including but not limited to, the Privacy Policy), as may be amended, updated and/or modified from time to time.

Additional terms and conditions may apply to You with respect to availing specific services and/or to specific portions or features of the Platform, including but not limited to, Services, any other additional services as may be offered by us from time to time, any third party Service providers, contests, offers, schemes, promotions or other similar features, all of which terms are to be read as part of these Terms. You agree to abide by such other terms and conditions, including, where applicable, representing that You have the legal capacity to use or participate in such service or feature. If there is a conflict between these Terms and the terms posted for or applicable to a specific portion of the Platform or for any specific service offered on or through the Platform, the latter terms shall control with respect to Your use of that portion of the Platform or the specific service.

Any new features or tools which are added to the Platform shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our Platform. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Platform following any changes constitutes acceptance of those changes.

For the ease of reference, this document is divided into following sections:

  1. General Terms applicable to all users on the Platform;
  2. Terms applicable to Sellers (“Seller Terms”) and
  3. Terms applicable to Buyers (“Buyer Terms”).
If you (by itself or through your representatives) intend to make a purchase or have placed an order on the Platform for commercial purposes (“Buyer”), Section I and III shall be applicable to your use and access of the Platform and its Services thereof.If you (by itself or through your representatives) intend to offer your products for sale or are selling your products to Buyers through the Platform (“Seller”), Section I and II shall be applicable to your use and access of the Platform and its Services thereof.

Definitions And Interpretations

  1. “Applicable Law” means all applicable laws including bylaws, rules, direction, regulations, circulars and notifications made thereunder and judgments of the Supreme Court of India or any other subordinate court in India as may be in force and effect in India during the subsistence of this Agreement.
  2. “Platform Content” shall mean the Platform, all the pages of the Platform, all the content contained in the Platform (excluding any third party content and advertisements), look and feel of the Platform, any and all information or content owned or controlled (e.g. by license or otherwise) by Risor or its affiliates, including text, images, graphics, photographs, video and audio, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer or any other electronic device that appears on or forms part of the Platform and furnished by Risor or its affiliates in connection with Platform Services, Shipment Services, Payment Facility and for the purpose of offering for sale of Products by the Seller.
  3. “Content” means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer or any other electronic device that appears on or forms part of the Platform.
  4. “Buyer” means retailer or other entity/individual who is registered on the Platform of Risor and to whom Seller offers to sell or sells or from whom Seller receives offers to purchase the Products through the Platform.
  5. “Order” means a binding purchase order placed by a Buyer to the Seller through the Platform for supply of their Products or rendering of services.
  6. “Payment Services” shall mean facilitating the receipt of Sale Price on the Platform either along with Platform Services or otherwise (for example cash on delivery services).
  7. “Platform” means an online market-place or the medium through which the Buyers can place order/(s) of various Products listed by the Sellers to fulfil the same. It can be the Website, or the Mobile Application of Risor and as per needs shall be referred to as “www.risor.com” or “Risor” and instances of the same.
  8. “Product” means any good displayed or offered for sale by the Seller (other than Dangerous Goods) on the Platform and which is not excluded to be displayed or sold as per the terms & conditions of this agreement.
  9. “Seller” means a person, registered on Risor, who sells or agrees to sell Product(s) by displaying the same on the Platform.
  10. “Shopfront” means a digital shop on the platform, accessed through search or unique link (shareable). Shopfront lists the categories and products for the Seller along with related product details like pricing, description, images etc. Shopfront also includes Sellers’ access through OTP to Services offered by the Platform, including, but not limited to, updating the order status, price and Product catalogue on the same.
  11. “User” means any person who can access the Platform provided by Risor and includes the Buyers and the Sellers but not limited to the registered members.
  12. “Risor Fulfilled Shipment” shall include the services of the Third Party Logistics Providers who courier services to the Seller to ship their products to the Buyer and to receive returns from the buyers.
  13. “Seller Fulfilled Shipment” shall mean the Seller has arranged for the shipping of the product to the buyer or return of the product directly and not through the Risor Platform.
  14. “Dangerous Goods” includes products that are or may become of a dangerous, hazardous, inflammable, radioactive, or damaging nature, products liable to taint or affect other products and products likely to harbor or encourage vermin or other pests.
  15. “Shipment(s)” or “Consignment(s)” means all products (excluding documents) that travel under one Airway Bill and which may be carried by any means.
  16. “Standard Platform Services” shall mean the use and access of the Platform by the Seller, which includes but is not limited to creation, display and updating of product listings and subsequent sale transaction by the Seller to the Buyer, in accordance with the Seller Terms and General Terms.
  17. “Order Detail(s)” shall mean the details relating to the Order, including without limitation, the description of Products, details of the Seller and the Buyer, date of order placement, total amount payable by the Buyer, delivery date, mode of payment, unique order number (Airway Bill/AWB number) etc.
  18. “User Content” is any information, content or material including, but not limited to, data, text, graphics, images, audio, video, data compilations, and any other form of information capable of being stored in a computer or any other electronic device that appears on or forms part of the Platform posted or displayed by the Users. This includes Listings/Products posted by the Sellers or through the content services provided by Risor, and any content, information or material posted through the Platform to related third party services.
  19. “Reverse Pickup” means collection of the products from the Buyer’s address as specified by the Seller and the delivery of such products at a location mutually agreed between the Parties.
  20. “Parties” include the associated groups including Sellers, Buyers, Users and Risor as applicable.
  21. “Third Party Logistics Provider” mean the third party provider that facilitates the provision of Risor Fulfilled Shipment to the Seller.
  22. “Payment and Settlement Services” shall mean remittance and settlement of any and all payments collected by Risor from the Buyer or third party paying on behalf of the Buyer, pursuant to an order placed by a Buyer on the Platform, to the designated bank accounts of the Seller or any third party upon receipt of instructions from the Seller.

SECTION I - General Terms

    1. Online Store Terms
      1. Your use of the Platform and Risor’s services, features, functionality, software and products (collectively the “Terms” hereinafter) is subject to the terms and conditions contained in this document as well as the Privacy Policy and any other rules and policies of the Platform that Risor may publish from time to time along with any amendments/changes.
      2. You must read Risor’s Privacy Policy which governs the collection, use, and disclosure of personal information about Users. You accept the terms of the Privacy Policy and agree to the use of the personal information about you in accordance with the Privacy Policy.
      3. By agreeing to these Terms of Service, You represent that You are at least the age of majority in Your state or province of residence, or that You are the age of majority in Your state or province of residence, and You have given us Your consent to allow any of Your minor dependents to use this Platform.
      4. You may not use our products for any illegal or unauthorized purpose nor may You, in the use of the Service, violate any laws in Your jurisdiction (including but not limited to copyright laws).
      5. A breach or violation of any of the Terms will result in the immediate termination of your Services.
    2. General Conditions
      1. We reserve the right to refuse service to anyone for any reason at any time.
      2. You understand that Your content, (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
      3. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any contact on the Platform through which the service is provided, without express written permission by us.
      4. You acknowledge and agree that Your use of the services, including information transmitted to or stored by Risor, is governed by itsprivacy policyatwww.risor.com.
      5. You must register on the Platform in order to access and use the Services. Further, Risor reserves the right, without prior notice, to restrict access to or use of certain Services (or any features within the Services) subject to other conditions that Risor may impose in its discretion.
      6. In case you avail services while accessing the Platform, that may be supported and/or provided by a third party service provider(s), for all such services your contracting entity will be such a third party service provider(s), as the case may be. Risor disclaims all liability for any claims that may arise pursuant to your use of services provided by such third party service provider(s).
      7. We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time.
      8. We shall not be liable to You or to any third party for any modification, price change, suspension, or discontinuance of the service.
      9. User agrees and confirms that any Services provided to you by Risor are on best efforts basis and Risor may engage services of third party service provider(s) to facilitate such Services to you. We shall not in any manner be liable to you for failure or delay in providing the Services or for any temporary disablement, permanent discontinuance of the Services by us or for any consequences resulting from such actions or reasons that are beyond our reasonable control.
      10. User acknowledges that the Services are being provided to you on a ‘as is’ and ‘as available’ basis and may be interrupted while browsing, transacting, using or uploading information on the Platform. User agrees that we reserve the right to suspend the Services, forthwith without assigning any reason whatsoever, at our sole discretion.
      11. Risor may at any time with or without notice, withdraw, terminate, and/or suspend any or part of the Services without cause or in case of any breach of the Terms by the User. In addition, termination of any or part of any Services shall not impact provision of other services or other business arrangements or agreements which the User may have entered into with Risor.
      12. You agree that:
        1. You will not copy, reproduce, download, re-publish, sell, distribute or resell any Services or any information, text, images, graphics, video clips, sound, directories, files, databases or listings, etc. Available on or through the Platform (the “Platform Content”), and
        2. you will not copy, reproduce, download, compile or otherwise use any Platform Content for the purposes of operating a business that competes with Risor, or otherwise commercially exploiting the Platform Content or systematic retrieval of Platform Content from the Platform to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes).
        3. Risor may allow Users access to content, products or services offered by third parties through hyperlinks (in the form of word link, banners, channels or otherwise), API or otherwise to such third parties' websites. You are cautioned to read such third parties terms and conditions and/or privacy policies before using the Platform with respect to such content, products or services that you may avail. You acknowledge that Risor has no control over such third parties' websites and shall not be responsible or liable to anyone for such websites, or any content, products or services made available on such web sites.
        4. You agree not to undertake any action which may undermine the integrity of Risor’s feedback system.
        5. By posting or displaying any information, content or material (“User Content”) on the Platform or providing any User Content to Risor or our representative(s), you grant perpetual, worldwide, royalty-free, and sub-licensable license to Risor to display, transmit, distribute, reproduce, publish, translate, and otherwise use any or all of the User Content in any form, media, or technology now known or not currently known in any manner and for any purpose which may be beneficial to the operation of the Platform, the provision of any Services and/or the business of the User. You confirm and warrant to Risor that you have all the rights, power and authority necessary to grant the above licence.
        6. User agrees, undertakes, and confirms that User’s use of Platform shall be strictly governed by the following binding principles along with those mentioned under the Clause 12 of Prohibited Uses:
          1. User shall not host, display, upload, modify, publish, transmit, store, update or share any information which:
            1. Belongs to another person and to which User does not have any right to
            2. Is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy including bodily privacy, hateful, racially or ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986 or otherwise inconsistent with or contrary to the laws in force.
            3. Is misleading in any way.
            4. Is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, paedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual.
            5. Harasses or advocates harassment of another person;
            6. Involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming" or messages using Risor’s communication Platform.
            7. Promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous.
            8. Infringes upon or violates any third party's rights including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address or phone number) or rights of publicity.
            9. Promotes an illegal or unauthorized copy of another person's copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files.
            10. Contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page).
            11. Provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone.
            12. Provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses.
            13. Contains video, photographs, or images of another person (with a minor or an adult).
            14. Tries to gain unauthorized access or exceeds the scope of authorized access to the Platform or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Platform or solicits passwords or personal identifying information for commercial or unlawful purposes from other Users.
            15. Engages in commercial activities and/or sales without prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of "virtual" products related to the Platform. Throughout this Terms of Use, Risor's prior written consent means a communication coming from Risor's Legal Department, specifically in response to your request, and specifically addressing the activity or conduct for which you seek authorization.
            16. Solicits gambling or engages in any gambling activity which, in sole discretion, believes is or could be construed as being illegal.
            17. Interferes with another user’s use and enjoyment of the Platform or enjoyment of any similar Services.
            18. Refers to any website or URL that, in sole discretion, contains material that is inappropriate for the Platform or any other website, contains content that would be prohibited or violates the letter or spirit of these Terms.
            19. Harm minors in any way.
            20. Infringes any patent, trademark, copyright or other proprietary rights or third party's trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen products.
            21. Violates any law for the time being in force.
            22. Deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature or knowingly and intentionally communicates any information which is patently false or misleading in nature but may reasonably be perceived as a fact.
            23. Impersonate another person.
            24. Contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any trojan horses, worms, time bombs, cancel-bots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information.
            25. Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
            26. Shall not be false, inaccurate or misleading.
            27. Shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force.
            28. Shall not create liability for Risor or cause Risor to lose (in whole or in part) the Services of our internet service provider ("ISPs") or other suppliers
            29. Is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person.
          2. You shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or any content on the Platform, or in any way reproduce or circumvent the navigational structure or presentation of the Platform or any content on the Platform, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Platform. Risor reserves its right to bar any such activity.
          3. You shall not make any defamatory or denigrating statement(s) about Risor, or our brand name or domain name used by Risor including the term Risor or otherwise act in any manner that might tarnish the reputation or standing, of Risor or Users on the Platform or otherwise tarnish or dilute any of Risor’s trademarks, service marks, trading name, or the goodwill associated with them.
          4. You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules thereunder as applicable and as amended from time to time.
          5. User shall not attempt to gain unauthorized access to any portion or feature of the Platform, or any other systems or networks connected to the Platform or to any server, computer, network, or to any of the Services offered on or through the Platform, by hacking, password "mining" or any other illegitimate means.
          6. Unless expressly permitted, User shall not probe, scan or test the vulnerability of the Platform or any network connected to the Platform nor breach the security or authentication measures on the Platform or any network connected to the Platform. User shall not reverse look-up, trace or seek to trace any information on any other User of or visitor to Platform, or any other User, including any account on the Platform not owned by User, to its source, or exploit the Platform or any service or information made available or offered by or through the Platform, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than User’s own information, as provided for by the Platform.
          7. Each User agrees to indemnify Risor, its affiliates, directors, employees, agents and representatives and to hold them harmless, from any and all damages, losses, claims and liabilities (including legal costs on a full indemnity basis) which may arise from or in connection with:
            1. Your submission, posting or display of any User Content.
            2. From your use of the Platform or Services.
            3. From your breach of the Terms or breach of any applicable laws, including tax laws.
            4. Any service availed by you from a third party service provider using any dispute inter-se Users; and/or.
            5. Your negligence or wilful misconduct.
    3. User Accounts And Verification
      1. User must be registered on the Platform to access or avail the Services. Except with Risor’s approval, one User may only register one account on the Platform. Risor may cancel or terminate a User’s account if Risor has reasons to suspect that the User has concurrently registered or controlled two or more accounts. Further, Risor may reject User’s application, without assigning any reasons thereof, for registration for any other reason.
      2. A set of user ID and OTP (One Time Password) / password is unique to a single account. Any action triggered on your user account on the Platform or by using the unique OTP will be deemed to have been authorised by you and with your express consent. You shall be solely responsible for maintaining the confidentiality and security of your user ID and password and for all activities that occur under your account. You agree that all activities that occur under your account (including without limitation, posting any company or product information, clicking to accept any terms & conditions or rules, subscribing to or making any payment for any Services, sending emails using the Platform or other communications) will be deemed to have been authorized by you.
      3. When you access the Platform you agree that you are electronically communicating with Risor. You further agree that Your use of the Platform or provision of any data or information including any correspondence (by email or otherwise) to or by us is through electronic records. Risor may communicate with you by email, SMS, WhatsApp messages or messages through other modes of communication, phone call or by posting notices on the Platform or by sending in-app notifications or any other mode of communication. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages) in the above manner, from Risor with respect to your use of the Platform and it shall be deemed by your continued use of the Platform that you agree and consent to receive any communications from Risor.
      4. You agree to keep Yourself updated with all data, information and communication pertaining to You made available on the platform by us.
      5. You understand You may have to bear/pay any charges associated with any such access (including text messaging charges for messages from Your mobile device). Our communications to You may include communication that would inform Users about various features of our services. The Company may also send You promotional information unless You have opted out of receiving such information.
      6. We may need to provide You with certain communications/notifications, such as service announcements and administrative messages. These communications are considered part of the Services and Your account, and You may not be able to opt out from receiving them. If You added Your phone number to Your account, and You later change or deactivate that phone number, You must update Your account information to help prevent us from communicating with anyone who acquires Your old number.
      7. While registering the User account on the Platform you may be be required to furnish details about you and with respect to your business including without limitation, business name, GSTIN, PAN, TAN, Udyog Aadhar, address, phone number and/ or any other information that may be required by Risor to provide in relation to your business. You agree and acknowledge that we may directly or through a third-party service provider validate the information provided by you on the Platform. You agree to furnish additional information and provide documentary proof as may be requested by us, from time to time, for the purposes of verification of your user account information. If any information provided by you is found to be incorrect or misleading, Risor reserves its right to take appropriate steps. For the purposes of verification of your account information, you agree that we may share your information with such third party service provider in accordance with the terms of the Privacy Policy. We reserve the right to seek additional information from you about you and your business, from time to time and you consent to provide such additional information to continue using the Platform.
    4. Transactions Between Buyers & Sellers
      1. Risor is merely a facilitator and is not and cannot be a party to or control in any manner any advertisement, exhibition, making available, offer to sell or transactions of sale or purchase on the Platform.
      2. When a product is listed for sale on the Platform by a Seller, products sold to Buyer by the Seller will be governed by the bipartite contractual arrangement entered into directly between the Buyer and the Seller. Buyer agrees that Risor cannot and does not confirm each Seller’s purported identity. Risor encourages Buyers to exercise discretion and caution while dealing with various Sellers.
      3. User further acknowledges and undertakes that it shall use the Platform or Services only for its lawful business purposes.
      4. For any Services, Risor does not represent either the Seller or the Buyer in specific transactions. Risor does not control and is not liable to or responsible for the quality, safety, suitability of products, lawfulness or availability of the products or services offered for sale on the Platform, or the ability of the Seller to complete a sale or the ability of Buyers to complete a purchase. Risor does not implicitly or explicitly support or endorse the sale or purchase of any products on the Platform. At no time shall any right, title or interest in the products sold through or displayed on the Platform vest with Risor nor shall Risor have any obligations or liabilities in respect of any transactions on the Platform.
      5. Each User acknowledges that it is fully assuming the risks of conducting any purchase and sale transactions (hereinafter referred to as “Transaction Risk”) in connection with using the Platform or Services, and that it is fully assuming the risks of liability or harm of any kind in connection with subsequent activity of any kind relating to products or services that are the subject of transactions using the Platform. User acknowledges and undertakes that it is transacting on the Platform at its own risk and is using its best and prudent judgement before entering into any transactions through the Platform.
      6. Risor shall neither be liable nor responsible for any actions or inactions of the User nor any breach of conditions, representations or warranties of the products and hereby expressly disclaims any and all responsibility and liability in that regard. Risor shall not mediate or resolve any dispute or disagreement between Buyer and the Seller of the products or any third party that is rendering services to you.
      7. In the event that any User has a dispute with any party to a transaction such User agrees to release and indemnify Risor (and our agents, affiliates, directors, officers and employees) from all claims, demands, actions, proceedings, costs, expenses and damages (including without limitation any actual, special, incidental or consequential damages) arising out of or in connection with such transaction. This clause shall also apply to any services opted for by the User by accessing any link from Risor site to avail of any independent services related to the transaction of buy-sell conducted on the Platform from any third party.
      8. We do not make any representations pertaining to the information, content, products included on or delivery of the products or otherwise made available to User and User acknowledges that we are only acting as an intermediary between the Buyer and the Seller. User hereby further agrees, acknowledges and confirms that we are not responsible in any way for the products purchased by the Buyer from the Seller and it is explicitly agreed by the User that we will not in any way, under any circumstances whatsoever, be responsible or held liable for products purchased by Buyer from the Seller and/or in relation to any issue and/or dispute thereof. User hereby further agrees, acknowledges and confirms that under the aforesaid circumstances Buyer’s only recourse will be against the Seller and we will not be made a party to any such issue and/or dispute between the Seller and the Buyer.
      9. The User(s) shall be solely responsible for obtaining all necessary third party licenses and permissions (if any required under applicable law) regarding the right and authority (if required under applicable laws) to re-sell, trade, re-distribute or export or offer to sell, trade the products or services and such sale, trade, distribution or export or offer does not violate any applicable laws.
    5. Accuracy, Completeness, And Timeliness Of Information
      1. This Platform may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this Platform at any time, but We have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes on our Platform.
      2. We are not responsible if the information made available on this Platform is not accurate, complete, or current. The material on this Platform is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this Platform is at Your own risk.
    6. Products Or Services
      1. We are providing a Platform for Sellers to list their products/services and Buyers to purchase directly from the Sellers. Risor is facilitating the transaction with its Platform and Services, and therefore Buyers may only be able to return or exchange purchased products as per Seller’s terms. Buyers are advised to go through the terms and policies of the Sellers before making a purchase.
      2. Sellers provide/upload the images, descriptions and content relating to the product/s, We make every effort to display the information clearly and accurately. Buyers are requested to go through the details of the products/services before purchase and if Buyers need to get more information from the Seller on Platform, the in-app chat feature can be used to avoid returns and exchanges. The Sellers are responsible for the content and timeliness of responses to queries by Buyers and their conduct within the chat.
      3. Risor may provide services to the Seller to create or upload products shared through WhatsApp or email or any other communication platform and post it to the Shopfront of the Seller. The Seller will be solely responsible for the information provided. Risor will post the information on an “as is” and “as available” basis without any warranties, representations, or conditions of any kind and without any endorsement.
      4. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by You will meet your expectations, or that any errors in the service will be corrected.
      5. Risor also reserves the right to delist any of the products if it contains inappropriate images or content or the provided information is not accurate or on the basis of an escalation by any of the Users.
    7. Accuracy Of Billing And Account Information
      1. Seller reserves the right to accept/reject the Order (Buyers’ interest in purchase of its products/services).
      2. Risor reserves the right to refuse any order You place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that We make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. The receipt and response to the communication to you is Your responsibility.
      3. You agree to provide current, complete, and accurate purchase and account information for all purchases made on our Platform. You agree to promptly update Your account and other information, including Your email address and credit card numbers, and expiration dates so that we can complete Your transactions and contact You as needed.
    8. Third-party Links
      1. Certain content, products, and services available via our service may include materials from third parties.
      2. Third-party links on this Platform may direct You to third-party websites that are not affiliated with Us. We are not responsible for examining or evaluating the content or accuracy, and We do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.
      3. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party's policies and practices and make sure You understand them before You engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
    9. User Comments, Feedback, And Other Submissions
      1. If, at our request, You send certain specific submissions (for example, contest entries) or without a request from us, You send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments’), You agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that You forward to us. We are and shall be under no obligation.
        1. To maintain any comments in confidence;
        2. To pay compensation for any comments; or
        3. To respond to any comments.
      2. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or that violates these Terms of Service. You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or any other personal or proprietary right. You further agree that Your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the service or any related website.
      3. Furthermore, You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments You make and their accuracy. We take no responsibility and assume no liability for any comments posted by You or any third party.
    10. Personal Information
      1. Your submission of personal information through the store is governed by our privacy policy.
    11. Errors, Inaccuracies, And Omissions
      1. Occasionally there may be information on our Platform or in the Terms of Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after You have submitted Your order).
      2. We undertake no obligation to update, amend or clarify information in the Terms of Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
    12. Prohibited Uses
      1. In addition to other prohibitions as set forth in the Terms of Service, You are prohibited from using the Platform or its content:
        1. For any unlawful purpose.
        2. To solicit others to perform or participate in any unlawful acts.
        3. To violate any international, federal, provincial or state regulations, rules, laws, or local ordinances.
        4. To infringe upon or violate our intellectual property rights ( referred to as copyrights and trade secrets) or the intellectual property rights of others.
        5. To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
        6. To submit false or misleading information.
        7. To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Terms of Service or of any related website, other websites, or the Internet.
        8. To collect or track the personal information of others.
        9. To spam, phish, pharm, pretext, spider, crawl, or scrape.
        10. For any obscene or immoral purpose; or
        11. To interfere with or circumvent the security features of the Terms of Service or any related website, other websites, or the Internet.
      2. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
      3. If any User breaches any Terms, or if Risor has reasonable grounds to believe that a User is in breach of any Terms, or could subject Risor or its affiliates to liability, or is otherwise found inappropriate or unlawful in Risor’s opinion, Risor shall have the right to take such disciplinary actions as it deems appropriate, including without limitation:
        1. Suspending or terminating the User’s account and any and all accounts determined to be related to such account by Risor in its discretion.
        2. Blocking, restricting, downgrading, suspending or terminating the subscription of, access to, or current or future use of any Service.
        3. Removing any product listings or other User Content that the User has submitted, posted or displayed.
        4. Withhold settlement of payments by Risor to the User.
        5. Any other corrective actions, discipline or penalties as Risor may deem necessary or appropriate in its sole discretion.
      4. Risor does not pre-screen any content or information posted, published or transmitted on the Platform by the users and Risor is under no obligation to pre-screen any such content or information. However, Risor may at its discretion and/or in accordance with applicable law may voluntarily take down any content or information posted by you on the Platform and if Risor determines that any content or information is in violation of these Terms, Risor may remove such content or information from the Platform without notice. Such actions do not in any manner negate or dilute Risor’s position as an intermediary or impose any liability on Risor with respect to content or information posted, published or transmitted by users on the Platform.
      5. Notwithstanding anything contained herein these Terms, Risor may with or without notice and in its sole discretion be entitled to suspend, reduce visibility of the product listings, de-activate, or de-list any product listings or User’s account for any reasons, including without limitation, economic constraints, operational difficulties, financial implications, usage behaviour of the User on the Platform, performance of the User on the Platform, etc.
      6. In the event a User becomes inactive or if no transaction is noticed by Risor, in such a case Risor reserves its right to delist, deactivate or suspend a User’s account in its sole discretion, with or without giving any notice to the User.
      7. Risor reserves the right to cooperate fully with governmental authorities, private investigators, injured third parties in the investigation of any suspected criminal or civil wrongdoing and/or any third parties alleging a claim against you. Further, Risor may disclose the User's identity and contact information, if requested by any third party, government or law enforcement body, an injured third party, or as a result of a subpoena or other legal action.
    13. Disclaimer Of Warranties; Limitation Of Liability
      1. We do not guarantee, represent or warrant that Your use of our service will be uninterrupted, timely, secure, or error-free.
      2. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
      3. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without prior notice to You. You expressly agree that Your use of, or inability to use, the service is at Your sole risk. The service and all products and services delivered to You through the service are (except as expressly stated by us) provided 'as is' and 'as available’ for Your use, without any representation, warranties, or conditions of any kind, either expressed or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
      4. In no case shall Risor, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from Your use of any of the service or any products procured using the service, or for any other claim related in any way to Your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
      5. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
      6. To the maximum extent permitted by law, Risor makes no representations or warranties about the validity, accuracy, correctness, reliability, quality, stability, completeness or accurateness of any information provided on or through the Platform; Risor does not represent or warrant that the manufacture, importation, export, distribution, offer, display, purchase, sale and/or use of products or services offered or displayed on the platform does not violate any third party rights; and Risor makes no representations or warranties of any kind concerning any product or service offered or displayed on the platform. Except as provided herein, to the fullest extent permissible by applicable law, the aggregate liability of Risor for any claims that may arise in connection with these terms shall not exceed an amount of INR 1000/-.
      7. Under no circumstances will Risor be liable for any consequential, incidental, special, exemplary or punitive damages, including but not limited to any lost profits that result from your purchase of any products on platform or any services availed, even if Risor has been advised of the possibility of such damages.
    14. Indemnification
      1. You agree to indemnify, defend and hold harmless Risor and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of Your breach of these Terms of Service or the documents they incorporate by reference or Your violation of any law or the rights of a third party.
      2. We shall not have any liability whatsoever for any claims arising from:
        1. Any of your acts or omissions.
        2. Compliance with the instructions given by you or any person acting on your behalf.
        3. An act or order of any government authority.
        4. The insufficiency of the packing or labelling of Shipment.
        5. The nature or description of the Shipment.
        6. Riots, civil commotions, strikes, lockouts, stoppage or restraint of labour.
        7. Explosion, fire, flood or storm.
        8. Any cause which we could not avoid and the consequences whereof we could not prevent by the exercise of reasonable diligence.
        9. Any loss, miss-delivery, delay or damage to any Shipment; and/or
        10. Any dispute or claims between the Seller and the Buyer including without limitation relating to the Shipment or Products hereunder.
      3. Each Seller agrees to indemnify Risor, its affiliates, directors, employees, agents and representatives and to hold them harmless, from any and all damages, losses, claims and liabilities (including legal costs on a full indemnity basis) which may arise from or in connection with:
        1. Your submission, posting or display of any User Content.
        2. From your use of the Platform or any of the Services.
        3. From your breach of the Terms or breach of any applicable laws, including tax laws;
        4. Any of the service availed by you from a third party service provider using the Platform;
        5. Any liability or defect in the Products offered/ listed for sale on the Platform;
        6. Your negligence or wilful misconduct.
        7. Any sale or offer of sale of counterfeit or fake Products on the Platform or any alleged or actual patent, copyright, trade secret, trademark, trade name, or other intellectual property right infringement or other claim, demand or action resulting from the advertising, publishing, promotion, manufacture, sale, distribution or use of any of the Products
        8. Any alleged or actual personal injury, death or property damage suffered by Risor arising from the supply or sale of Products by Seller; and/or
        9. Any claim by a third Party or Buyer made pursuant to, or liability arising under any consumer protection laws, including any non-conformity or defect in, or any recall of, any of Products.
    15. Force Majeure
      1. Under no circumstances shall Risor be held liable for any losses, delay or failure or disruption of the content or services or products delivered through the Platform or through third parties resulting directly or indirectly from acts of nature, forces or causes beyond our reasonable control, including without limitation, internet failures, computer, telecommunications or any other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, flood, storms, explosions, acts of God, war, governmental actions, epidemics, pandemics, curfews, lock-down, orders of domestic or foreign courts or tribunals or non-performance of third parties.
    16. Intellectual Property Rights
      1. Risor is the sole owner or lawful licensee of all the rights and interests in the Platform and the Platform Content. All title, ownership and intellectual property rights in the Platform and Platform Content shall remain with Risor or licensors of the Platform Content, as the case may be. All rights not otherwise claimed under the Terms or by Risor are hereby reserved.
      2. "Risor" and any other related icons and logos are registered trademarks of Risor Infotech Private Limited, in various jurisdictions and are protected under applicable copyright, trademark and other proprietary rights laws. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.
      3. Risor may, at its sole discretion, permit the User(s) of the Platform, in writing, to use “Risor” and any other related icons and logos for indicative purposes in the form and manner and terms and conditions as may be agreed by Risor.
      4. All text, graphics, photographs, trademarks, logos, and artwork available or accessible on the Platform are third party user generated content and Risor has no control over such third-party user generated content as Risor is merely an intermediary for the purposes of these Terms.
      5. You shall be solely responsible for any content or information posted or transmitted on the Platform and shall indemnify Risor against any claim or liability arising from any content or information posted or transmitted by You on the Platform. Any content or information such as but not limited to images, text, videos posted or transmitted on the Platform shall be licenced to Risor by the User uploading such content and Risor shall have the worldwide, fully paid-up, perpetual and transferable licence in such content or information for the purposes of its use on the Platform and for any purposes Risor deems fit. You shall not be entitled to any payment or compensation for any usage of the content by Risor.
    17. Notices
      1. All legal notices or demands to or upon Risor shall be made in writing and sent to Risor personally, by courier, certified mail, or facsimile to the following entity and address: Risor Infotech Pvt. Ltd., 4th Floor, South Block, Anant Raj Tech Park, Plot 1, Sector 22, Panchkula, Haryana 134109. The notices shall be effective when they are received by Risor in any of the above-mentioned manner.
      2. All legal notices or demands to or upon a User shall be effective if either delivered personally, sent by courier, certified mail, by facsimile or email to the last-known correspondence, fax or email address provided by the User to Risor, or SMS, WhatsApp messages, or in-app notifications, or by posting such notice or demand on an area of the Platform that is publicly accessible without a charge or through such other mode of communication as Risor may deem fit in its discretion. Notice to a User shall be deemed to be received by such User if and when, a) Risor is able to demonstrate that communication, whether in physical or electronic form, has been sent to such User, or b) immediately upon Risor posting such notice on an area of the Platform that is accessible by the User or publicly accessible without charge.
    18. Miscellaneous Provisions
      1. Unless otherwise communicated to you by Risor, the Terms (including its sections as may be applicable to the Seller or Buyer) constitute the entire agreement between User and Risor and govern the User’s use of the Platform and any of the Services. The Terms shall supersede any prior written or oral agreements that you may have had in relation to the use of the Platform and any of the Services.
      2. Risor and User are independent contractors, and no agency, partnership, joint venture, employee-employer relationship is intended or created by the Terms. The relationship between you and us is one of independent contractors, and nothing contained in these Terms will be construed to (a) give either party the power to direct and control the day-to-day activities of the other, (b) constitute the parties as partners, joint ventures, co-owners or otherwise as participants in a joint or common undertaking, or (c) allow you to create or assume any obligation on our behalf for any purpose whatsoever.
      3. If any provision of the Terms is held to be invalid or unenforceable, such provision shall be deleted and the remaining provisions shall remain valid and be enforced.
      4. Risor’s failure to enforce any right or failure to act with respect to any breach by User under the Terms will not constitute a waiver of that right nor a waiver of Risor’s right to act with respect to subsequent or similar breaches.
      5. Risor shall have the right to assign the Terms (including all of our rights, titles, benefits, interests, and obligations and duties in the Terms to any person or entity (including any affiliates of Risor). Users may not assign, in whole or part, the Terms to any third party or person.
      6. These Terms of Service and any policies or operating rules posted by Us on this Platform or in respect of the service constitute the entire agreement and understanding between You and us and govern Your use of the service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between You and Us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
    19. Grievance Mechanism
      1. The User may submit any grievance with respect to the Platform or the Services, including with respect to any abuse on the Platform and/or any discrepancies or grievances with respect to processing of information to the email address: admin@risor.com. We will endeavour to resolve your grievances and concerns within timelines as mentioned under applicable laws.
    20. Severability
      1. In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.
    21. Termination
      1. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
      2. These Terms of Service are effective unless and until terminated by either You or us. You may terminate these Terms of Service at any time by notifying us that You no longer wish to use our Services, or when You cease using our Platform. If in our sole judgment You fail, or We suspect that You have failed, to comply with any term or provision of these Terms of Service, We also may terminate this agreement at any time without notice, and You will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny You access to our Services (or any part thereof).
    22. Confidentiality
      1. All communications between You and Risor and all confidential information given to or received by You from Risor, and all information concerning the business transactions on the Platform with any entity or person with whom it may or may not have a confidentiality obligation with regard to the matter in question, shall be kept confidential by You (whether such information or data has been marked as confidential) unless specifically permitted to the contrary in writing to Us.
      2. Further, We may at any time disclose any confidential information on a confidential basis to any prospective and current investors, strategic or financial, partners or service providers other than other users of the Platform.
      3. This confidentiality obligation shall survive the termination of the agreement with the User account of the concerned User.
    23. Governing Law
      1. The User Agreement and documents incorporated by reference shall be governed and construed in accordance with the laws of India. If any dispute arises between You and Risor during Your use of the Platform or the Payment Services or any service incidental to the Platform or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of the Terms and/or any other agreement between Risor and You in addition to the User Agreement and any other documents incorporated therein by reference, the dispute shall be referred to the senior management of Risor for conciliation.
      2. If the dispute has not been resolved, then such a dispute shall be subject to the exclusive jurisdiction of the courts in Panchkula, Haryana, and You hereby submit to the jurisdiction of such courts.
    24. Changes To Terms Of Service
      1. You can review the most current version of the Terms of Service at any time on this page.
      2. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our Platform. It is your responsibility to check our Platform periodically for changes. Your continued use of or access to our Platform or the service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
    25. Payment Policy
      1. Risor may, at its discretion, sub-contract all or part of the Payment and Settlement Services, and/or shall have the right to use or engage the services of any third party services provider(s), sub-contractor(s) or agent(s) on such terms as Risor may deem appropriate, however, Risor shall remain liable to the Seller for the performance of its obligations to provide Payment and Settlement Services under these Terms.
      2. If the Buyer has any concerns or disputes after 7 (seven) days of delivery, Risor is not liable for addressing the concern or clearing the dispute. The discussion will be between the Seller and Buyer.
      3. The Buyer and Seller acknowledge that the Company will not be liable for any damages, interests or claims etc. resulting from not processing a transaction/transaction price or any delay in processing a transaction/transaction price which is beyond control of the Company.
      4. Buyer and Seller’s relationship with the Company is on a principal to principal basis and by accepting these Terms, Buyer and Seller agree that the Company is an independent contractor for all purposes, and does not have control of or liability for the products or services that are listed on the Platform that are paid for by using the Payment Services. The Company does not guarantee the identity of any Buyer nor does it ensure that a Buyer or a Seller will complete a transaction.
      5. Buyer and Seller understand, accept and agree that the Payment Services provided by the Company is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment through ‘cash on delivery’, collection and remittance facility for the transactions on the Platform using the existing authorized banking infrastructure and credit card payment gateway networks. Further, by providing the Payment Services, the Company is neither acting as trustees nor acting in a fiduciary capacity with respect to the transaction or the transaction price.
      6. Buyer shall be entitled to claim a refund of the transaction price in case Buyer does not receive the delivery of the goods or services being sold by the Seller within the time period agreed in the transaction without reasonable explanation.
      7. After the payment is received by Risor, which is due to the Seller, Buyer’s payment obligation to the Seller for such amounts is completed, and Risor responsible for remitting such amounts to the Seller.
      8. Risor uses third-party service providers or payment gateway(s) for processing the payments made in relation to the purchase of products offered by the Sellers to Buyers. In order to enable Buyers to use paid services on the Platform, the Company facilitates by provision of Payment Services hosted by a third-party service provider on the Platform, at its sole discretion.
      9. Payments may be made using credit/debit cards/net banking from the banks available when choosing the Payment Services as a payment method or with cash. UPI could be offered as payment options with the Payment Services. In any case, payment mechanisms may be added, removed, or suspended through any or all banks directly or through any payment gateway facilitator, and such changes shall become effective upon being published on the website of the third-party service provider.
      10. All payment transactions are subject to approval by Buyer’s issuing bank as applicable. If Buyer’s bank refuses to authorise the payment, Risor and the Seller shall have the right to cancel the Order without any further liability. Further, Buyer’s agree that Risor/Sellers will not be held accountable for any delays caused due to the delivery in cases where the payment authorization is delayed by Buyer’s bank/ financial institution.
      11. All payments made against the purchases/services on the Platform by Buyer shall be compulsorily in Indian Rupees acceptable in the Republic of India. The Platform shall not facilitate transactions with respect to any other form of currency with respect to the purchases made on the Platform.
      12. Seller and Buyer consent and agree to abide by all guidelines, instructions, requests, etc., made by us or third-party banks, and financial institutions/payment systems. Buyer and Seller are solely responsible for keeping up to date with the Terms of Use or Services or any related documentation for the third party banks or financial institutions or payment system providers linked to the Platform.
      13. If Buyer opts for payment through the Platform, the relevant third-party service provider shall transfer the amount to the Risor’s account. Once the Seller approves the order, that amount shall be transferred (after deducting the transaction fees) to the Seller's account within 7 (seven) business days of delivery of order to the Buyer in case of no disputes. In case of a dispute, the payment, if any, will be dispatched after the resolution of the dispute.
      14. Risor shall have the right to withhold settlement of payments to Seller or any third-party, if Risor, in its sole discretion, determines that the transaction being undertaken by Buyer or any third-party is not genuine or suspicious or fraudulent.
    26. Shipping Policy
      1. User agrees and confirms that Shipping Services provided to you by Risor may engage services of third party service provider(s) to facilitate in providing such Services to you. We shall not in any manner be liable to you for failure or delay in providing the Services or for any temporary disablement, permanent discontinuance of the Services by us or for any consequences resulting from such actions or reasons that are beyond our reasonable control.
      2. User acknowledges that the Services are being provided to you on an ‘as is’ and ‘as available’ basis and may be interrupted while browsing, transacting, using, uploading information on the Platform, or during any related operations. User agrees that we reserve the right to suspend the Services, forthwith without assigning any reason whatsoever, at our sole discretion.
      3. We will provide the option to avail Shipment Services (referred to as “Risor Fulfilled Shipment” hereinafter) to the Sellers in relation to each order from the Buyer on the Platform. Risor may, at its discretion, sub-contract all or part of Risor Fulfilled Shipment, and/or shall have the right to use or engage the services of any third party services provider(s), sub-contractor(s) or agent(s) on such terms as Risor may deem appropriate.
      4. The Company does not guarantee the identity of any Buyer nor does it ensure that a Buyer or a Seller will complete a transaction and shipment process.
      5. Risor shall take no responsibility as to the legality of any shipment services between the Seller and the Buyer.
      6. You acknowledge that the Company will not be liable for any damages, interests or claims etc. resulting from a shipment or any delay in shipment process which is beyond control of the Company. We shall not be liable for any loss arising due to confiscation of Shipments by any government agencies due to lack of proper documents or inaccurate information provided to us.
      7. You hereby consent and agree to comply with guidelines, instructions, requests, etc., as may be made by us or Third Party Logistics Provider.
      8. You agree that you will not use the Services provided by Risor for any unauthorised and unlawful purpose. You will not impersonate another person to any of the aforesaid.
      9. You agree to use the Services only for purposes that are permitted by: (a) the terms of usage as outlined in this Agreement; and (b) any applicable law, regulation and generally accepted practices or guidelines in the relevant jurisdictions (including any laws regarding the export of goods, data or software to and from India or other relevant countries).
      10. You agree that you will not engage in any activity that interferes with or disrupts the Services (or the servers and networks which are connected to the Services).
      11. We shall not have any liability whatsoever for any claims arising from: (a) any of your acts or omissions; (b) compliance with the instructions given by you or any person acting on your behalf; (c) an act or order of any government authority; (d) the insufficiency of the packing or labelling of Shipment; (e) the nature, description, or contents of the Shipment; (f) any force majeure event; (g) any cause which we could not avoid and the consequences whereof we could not prevent by the exercise of reasonable diligence; and/or (h) any dispute or claims between the Seller and the Buyer including without limitation relating to the Shipment or Products hereunder.
      12. Risor may add new services for additional fees and charges or may proactively amend fees and charges for existing services, at any time in its sole discretion. Fees stated prior to the services being provided, as amended at Risor’s sole discretion from time to time, shall apply.
      13. The Shipment Services provided by Risor may be linked to the services of third parties, affiliates and business partners. Risor has no control over, and is not liable or responsible for content, accuracy, validity, reliability, quality of such services or made available by/through our Services.
      14. Notwithstanding anything contrary provided in this Agreement, in no event, including but not limited to negligence, shall Risor, or any of its directors, officers, employees, agents or content or service providers (collectively, the “Protected Entities”) be liable for any direct, indirect, special, incidental, consequential, exemplary or punitive damages arising from, or directly or indirectly related to, the use of, or the inability to use, the Services or the content, materials and functions related thereto, User’s provision of information via the Services, lost business or lost sales, even if such Protected Entity has been advised of the possibility of such damages. In no event shall the total aggregate liability of the Protected Entities to a User for all damages, losses, and causes of action (whether in contract or tort, including, but not limited to, negligence or otherwise) arising from the terms and conditions of this Agreement or a User’s use of the Services exceed, in the aggregate INR 1,000 (Indian Rupees One Thousand) only.
      15. In no event shall the Protected Entities be liable for failure on the part of the Sellers to provide agreed Services to the Buyers. In no event shall the Protected Entities be liable for any activity in relation to the Services provided to a User.
      16. The Protected Entities shall not be liable for any act or omission of any other person/ entity furnishing a portion of the Service, or from any act or omission of a third party, including those vendors participating in the Services, or for any unauthorized interception of your communications or other breaches of privacy attributable in part to the acts or omissions of the User or third parties, or for damages associated with the Service, or equipment that it does not furnish, or for damages that result from the operation of the User provided systems, equipment, facilities or services that are interconnected with the Service.
      17. Risor shall be, in no manner liable to remit the Cash-on-Delivery (COD) that is to be received as payment by the Buyer in case of forcible snatching of the delivery package. Such incidents/cases shall be the responsibility of the Seller and the Buyer and the Seller and the Buyer are liable to initiate actions to resolve such incidents, if any, on their own, including but not limited to legal processes.
      18. COMPLIANCE WITH LAWS: Each Party shall at all times and at its/his/her own expense: (a) strictly comply with all applicable laws, now or hereafter in effect, relating to its/his/her performance of this Agreement; (b) pay all fees and other charges required by such applicable law; and (c) maintain in full force and effect all licenses, permits, authorizations, registrations and qualification from any authority to the extent necessary to perform its obligations hereunder.
      19. INDIRECT AND CONSEQUENTIAL LOSSES: Save as expressly provided otherwise in this Agreement, neither Party shall be liable under or in connection with this Agreement for any loss of income, loss of profits or loss of contracts, or for any indirect or consequential loss or damage of any kind, in each case howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.
      20. The User hereby agrees and provides his consent to receive communications, correspondences, updates, notifications, etc. from Risor and/or the Third Party Logistics Provider through email, SMS, Whats-app and any other mode as agreed by the Parties from time to time. The Parties agree that the said communications, correspondences, updates, notifications, etc. will be legally binding on them.
      21. Notwithstanding anything provided contrary in this Agreement, the User hereby: (i) agrees that the User has voluntarily submitted the various KYC information and documents (including but not limited to Aadhaar card/OTP, PAN card, voter id, passport, driving license, GST certificate, income tax returns, entity details, etc.) and requisite information as required by Risor from time to time; (ii) provides his consent for verification of the information and documents submitted to Risor in order to establish its genuineness in the manner permitted by applicable laws; and (iii) provides his consent and further authorises Risor to share his relevant details and documents (including but not limited to business/registered name(s), phone number(s), address(es), email-id(s), bank account details, KYC documents, etc.) with the concerned judicial authority, court, police, complainant, etc. (as the case may be) in the event of a complaint been filed against the User or dispute been raised in relation to the shipment(s) made by the User.
      22. It is expressly understood by the Parties that Risor acts as a shipment agent to complete the delivery from the Seller to the Buyer and pay the dues in the interim till the payment is billed from the Seller and not in any other capacity whatsoever it may be called. It is further agreed to by the Parties that Risor is not performing any activity or job or providing service on behalf of the Seller which is tantamount to seller or retailer and or stockiest/distributor. The complete activity performed by Risor under this Agreement is based on specific instructions given by the Seller as part of the scope defined and from time to time.
      23. Risor reserves the right to provide web based (online) tracking solutions for all shipments through its Third Party Logistics Providers.
      24. It is agreed between the Parties hereto that at all times for Risor, the ‘Consignor/ Shipper’ in the ‘Air Waybill’ shall be the Seller who is shipping the goods.
      25. User understands, agrees and acknowledges that Risor through the Third Party Logistics Provider is a mere bailee of the goods/products, cash and is not an insurer of the same. User hereby expressly and specifically waives all its rights and claims against Risor arising out of or in relation to the principles of insurance.
      26. Seller shall agree that in case of a reverse pick up of orders, it shall be Seller’s responsibility unless it is Risor Fulfilled Shipment, in which case the process shall be handled by Risor using the Third Party Logistics Provider. However, the Reverse Pickup shall be charged from the Seller.
      27. Risor shall not be responsible for verifying the contents of the products handed over by the Buyer to the Third Party Logistics Providers. The packaging of such products shall also be the sole responsibility of the Buyer. The packaging should be good enough to ensure no damage in transit. The sole responsibility of the contents of the packed consignment shall lie with the end Seller. Risor shall be, in no way, responsible for any shortage or damage of such consignments unless the same is caused solely due to the gross negligence of Risor.
      28. It is the responsibility of the Seller and Buyer that on receipt of the shipment initiated through Reverse Pickup, share the AWB number on which the Third Party Logistics Provider has delivered the shipment.
      29. You acknowledge that a delivery failure may occur for various reasons and Risor shall not be held liable to compensate for any losses that may arise from that.
    27. Cancellation Policy
      1. Cancellations can be performed before confirming or after confirming an order by the Seller:
        1. If any cancellation is performed before confirming an order, the cancellation will be taken as Pre-Confirmation Cancellation, the seller is not liable to pay any cancellation charges.
        2. If any cancellation (full or partial) is performed after confirming an order, the cancellation will be taken as Post-Confirmation Cancellation, the seller may be liable to pay cancellation charges.
      2. Cancellations can also be performed by the Buyers before or after confirmation of order by the Seller:
        1. All cancellations are dependent upon Seller’s policies. Buyer can request for cancellation and Seller can approve or reject the request as per their policies. Upon rejection, Risor validates the request then the decision of Risor operations in this regard would be final. Both Buyer and Seller agree to abide by that decision.
        2. If any cancellation is performed before confirmation of an order, the cancellation will be taken as Pre-Confirmation Cancellation, and the order will become inactive on the Platform. If any payment was made, a refund shall be processed in case of order cancellation prior to order approval by Seller in the same manner as it was received. The refund amount will be credited to the Buyer's bank account based on respective banks' policies.
        3. If any cancellation is performed after confirmation of an order but before dispatch of the product and the payment was made through the Platform, the Seller can approve or reject the request. If the Seller approves the request, the refund amount will be refunded to the Buyer. In case the Seller rejects the request, Risor can verify the request and take appropriate action. Risor’s decision in this case will be final and both Buyer and Seller agree to abide by that decision.
        4. If any cancellation is performed after confirmation of an order but before dispatch of the product and the payment was not made through the Platform, the cancellation will be taken as a Post-Confirmation Cancellation and it will be based on the Seller’s policies whether they accept it or not. The Seller’s policies may or may not define the refund and return policy. The refund will solely be processed and managed by Seller.
    28. Contact Information
      1. Questions about the Terms of Service should be sent to us at admin@risor.com.
  • SECTION 2 - Sellers Terms

    1. General Sellers Terms
      1. The provision of this Section 2 shall be applicable only to a Seller(s). These Seller Terms shall be read in conjunction with the General Terms and in the event of any conflict between the General Terms and Seller Terms, the terms of Seller Terms shall supersede and prevail.
      2. The wholesalers, resellers or manufacturers selling on Our Platform (hereto referred to as “Sellers”) may list and provide the details of the products/ services offered for sale to the buyers (“Buyers”) as registered Users of the Platform.
      3. The Sellers agree and undertake that they are legally permitted to sell the products listed for sale on the Platform. Listings may only include text descriptions, graphics and pictures that describe your products for sale. All listed products must be listed in an appropriate category on the Platform.
      4. The Sellers hereby agree and undertake that descriptions, images, and other content pertaining to the products/services are complete and accurate, and correspond directly with the appearance, nature, quality, purpose and other features of these products/services.
      5. The listing description of the products must not be misleading and must describe the actual condition of the product. If the product description does not match the actual product, You agree to refund any amount that You may have received from the Buyer.
      6. You shall not abuse or misuse the Platform or engage in any activity which violates the terms of the User Agreement. In any such case, We may suspend your account or permanently debar You from accessing the Platform.
      7. Standard Platform Services
        1. You are allowed to list Products(s) for sale on the Platform subject to your compliance with these Seller Terms. You must be legally able to sell the Products(s) you list for sale on the Platform.
        2. You must ensure that the listed product(s) do not infringe upon the intellectual property, trade secret or other proprietary rights or rights of publicity or privacy rights of third parties. Listings may only include text descriptions, graphics and pictures that describe your product for sale.
        3. All listed product(s) must be listed in an appropriate category on the Platform. All listed Products must be kept in stock for successful fulfilment of sales. You agree to adhere to the listing guidelines that may be communicated to you by Risor, from time to time.
        4. The listing description of the product must not be misleading and must describe actual details and condition of the product. If the product description does not match the actual condition of the product, you agree to refund any amounts that you may have received from the Buyer.
        5. You represent, warrant and agree that you will avail the Services of the Platform for lawful business and commercial purposes. The Products offered or sold by you to the Buyer through the Platform shall be used by the Buyer for lawful resale or commercial purpose.
    2. Seller’s Obligations, Representations & Warranties
      1. You represent, warrant and agree that:
        1. You are a lawfully incorporated business entity and are fully able and competent to understand and agree to the Terms.
        2. You have full power and authority to accept the Terms, to grant the license and authorization (if applicable) and to perform the obligations hereunder.
        3. The address you provide when registering your account on the Platform is the Seller place of business of your business entity.
        4. Your business is validly existing and incorporated / established as per the provisions of applicable laws.
        5. You shall comply with all applicable laws while using and accessing the Platform.
        6. You and Products or services provided by you on the Platform (if any) comply with applicable laws.
        7. You shall be solely responsible for obtaining all necessary third party licenses and permissions (if any required) regarding any User Content that you submit, post or display.
        8. Any User Content that Seller submits, posts or displays does not infringe or violate any of the copyright, patent, trademark, trade name, trade secrets or any other personal or proprietary rights of any third party (“Third Party Rights”);
        9. You have the right and authority (if required under applicable laws) to sell, trade, distribute or export or offer to sell, trade, distribute or export the Products or services described in the User Content and such sale, trade, distribution or export or offer does not violate any Third Party Rights.
        10. the description and particulars of the Consignment (including but not limited to the weight, content, measure, quality, condition, marks, numbers, and value) are complete and accurate with all laws, regulations, and requirements that may be applicable.
        11. All information provided by you or person acting on your behalf relating to the Shipment(s) are complete and accurate.
        12. The Shipment(s) are properly and sufficiently prepared, packed, stowed, labelled, and/or marked.
        13. The Shipment(s) are packed in a manner adequate to withstand normal handling or storing while transporting.
        14. The Shipment(s) are in compliance with all laws, regulations, and requirements as may be applicable.
      2. Seller will be required to provide information or material about Seller’s entity, its business or Products/services as part of the registration process on the Platform or your use of any Service or the Seller account. Seller represents, warrants and agrees that
        1. Such information and material whether submitted during the registration process or thereafter throughout the continuation of the use of the Platform or Service is true, accurate, current and complete; and
        2. Seller will maintain and promptly amend all information and material to keep it true, accurate, current and complete.
      3. Seller may be required to furnish additional documents or information about products/ services that the Seller may offer for sale on the Platform in order to authenticate that the Products offered for sale are genuine and authentic and do not infringe intellectual property rights or proprietary rights of any third party. Seller agrees to promptly provide such additional documents and information, failing Risor reserves its right to take appropriate measures as set out under the General Terms.
      4. Seller consents to the inclusion of the contact information about Seller in Risor’s database and usage of the same as per Privacy Policy.
      5. Seller shall comply with the packaging guidelines as communicated to the Seller by the Third Party Logistics Providers from time to time.
      6. Seller shall ensure that the Consignment does not contain any letter of communication which will infringe the Indian Postal Act, 1983 or any other applicable laws.
      7. Seller shall not enclose cash, digital currency, high value gift articles, share certificates, travel documents, Dangerous Goods, explosives, firearms, cattle, or any other product that is prohibited by applicable laws, in the Shipment. If Dangerous Goods or any goods that are prohibited by applicable laws are found in the Shipment which constitute a risk to other goods, property, life or health, such Shipment may without notice be destroyed or otherwise dealt with at our sole discretion and at your risk and expense. In this regard, you shall, at all times, fully indemnify us and hold us harmless against all penalties, claims, damages, losses, costs and expenses (including but not limited to legal expenses) whatsoever arising in connection with any such Products.
      8. Seller shall be solely responsible to declare the accurate value of the Consignment.
      9. Seller shall be solely responsible to raise invoices directly on the Buyer for Products sold by the Seller to the Buyer. In the event any penalty is levied by any governmental or regulatory authority on us due to Seller’s non-compliance of applicable laws, including without limitation, non-availability of invoices with the Consignments etc., Seller agrees to indemnify us, in this regard for all costs, losses, liabilities, penalties or expenses that we may have to incur. We shall not assume any liability for Seller’s failure to comply with this clause.
    3. Optional Tools And Social Media Marketing Services
      1. As part of the Platform, Risor may provide Seller with tools/features like (integrating Facebook/Instagram or other social media for scheduling posts etc,) over which we neither monitor nor have any control nor input.
      2. Seller acknowledges and agrees that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to Seller’s use of optional tools.
      3. Any use by Seller of tools offered through the Platform is entirely at Seller’s own risk and discretion.
      4. Risor may also, in the future, offer new services and/or features through the Platform (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
      5. Risor may from time to time provide complimentary promotional services for the Sellers on it’s Platform, thereby helping the Sellers to promote their products and get new Buyers and/or more sales. These services are at the discretion of Risor and may be stopped/started at any point.
      6. Scope of these services may include posting selected products or Sellers’ profile on social media channels / groups (e.g Facebook groups). Scope may be revised from time to time at the discretion of Risor. Seller acknowledges and agrees that we post the content ”as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to this content.
      7. Risor further disclaims all liability for any post, content of the post, availability of the product or any related information that may be displayed or made available by the Seller, quality, delivery, or usefulness of the Products that are offered for sale by the Seller on the Platform. The Seller agrees that Risor disclaims all liabilities and shall not be party to any dispute in this regard.
      8. By agreeing to the terms, Users allow Risor to use their data (profile information, product details like images/description/pricing etc) for promotion over social media.
      9. The intellectual property rights in the posts or content posted on the Social Media provided by the Seller on the Platform hereunder shall vest solely with the Seller. Seller shall ensure that it has all requisite rights, permits, authorizations, title, and/ or interest over the post and is compliant with the branding guidelines and laws that may be applicable to use and display the Ad on the Platform. The Seller hereby grants to Risor an unrestricted, non-exclusive, royalty-free license to use the listing and all other information provided by the Seller on the Platform. Risor will display the Ad provided by the Seller on the Platform or otherwise made available by Seller to Risor for the purposes set out herein on an ‘as is’ basis (except for formatting changes limited to re-sizing the post/image/content). Seller shall at all times remain fully liable and responsible for the post and further agrees to indemnify, defend, and hold harmless Risor from and against any claims that may arise from or in connection to such post with regard to the content of the post, any intellectual property claim or third party.
      10. Seller hereby represents and warrants that:
        1. Seller has the power and authority to enter into and perform its obligations according to these terms;
        2. Seller has no restrictions that would impair its ability to perform its obligations and grant all rights contemplated by these terms;
        3. Seller has not and will not enter into any agreement that is inconsistent with its obligations hereunder;
        4. none of the listings or content or posts provided or approved by the Seller shall violate any rights of any third party, including but not limited to intellectual property rights;
        5. none of the listings or content or posts provided or approved by the Seller will violate any applicable law, regulation and/or code of conduct;
        6. none of the listings or content or posts provided or approved by the Seller shall, when viewed or clicked on by a Seller, cause such customer’s computer to download any software application;
        7. listings or content or posts provided by the Seller shall not be and/or link to any content that is defamatory, fraudulent, obscene, misleading or otherwise illegal;
        8. none of the listings or content or posts will contain any viruses, trojan horses, trap doors, back doors, easter eggs, worms, time bombs, cancelbots or other computer programming routines that may potentially damage or interfere with Platform and Risor; and
        9. Seller shall be in compliance with applicable laws while using the Platform and the Program.
      11. Risor may in its sole and absolute discretion, at any time with or without notice, withdraw, terminate, and/or suspend the Program for any reason whatsoever or in case of any breach of these terms or Terms by the Seller. The charges, if any, that have accrued until the effective date of such termination, withdrawal or suspension, as the case maybe, shall become immediately due and payable by the Seller.
      12. Risor and Seller shall retain all rights in their individual intellectual property rights and do not give each other rights in their intellectual property rights, unless otherwise agreed.
      13. Risor gives no warranty or condition, express or implied, with respect to any matter and, in particular, but without limitation, expressly disclaims any warranties or conditions of non-infringement or the quality or fitness for any particular purpose of the optional tools provided.
      14. Risor provides Seller with the optional feature to invite team members to collaborate over a single shopfront. Seller agrees that it is at their discretion to utilise this Service and Seller will be solely responsible for any of the members Seller invites to be a part of the team.
    4. Shipping Policy
      1. Risor uses a Third Party Logistics Provider with their own Terms of Service, Privacy Policy and other related documentation. Seller acknowledges that when the Seller avails the third party Shipping Services Seller has specifically authorised the Company or its services to process deliveries through the Risor Fulfilled Shipment.
      2. Seller agrees that Seller will keep up to date with the terms and conditions of the Third Party Logistics Provider. Seller acknowledges that Risor holds no responsibility to keep Seller updated with the changes in the third party service Shipment Service Provider’s Terms.
      3. Seller agrees to update the status of the package manually on the Platform from the approval of the order till the delivery of the order, in case of Seller Fulfilled Shipment. In case of a Risor Fulfilled Shipment, the Seller agrees to update the status of the package manually from the approval of order to the point where the package is handed over to the Third Party Logistics Provider.
      4. Seller agrees to pay all subscription fees, service fees and other fees applicable to Seller’s use of Shipment Services or any other services which are beyond the scope of the Services and/or this Agreement, and the Seller shall not (directly or indirectly) circumvent the fee structure. Seller agrees to pay the charges as displayed on the Shipment page when the Seller opts for Risor Fulfilled Shipment for an order. Seller allows Risor to deduct these charges from a prepaid Seller Wallet.
      5. Risor reserves the right to apply other applicable charges over and above the shipping base rates and service charge like COD charges and other fees. Risor has the right to make any changes in the rate. Goods and Service tax and other taxes are applicable as per taxation law.
      6. Risor reserves the right to levy penalty or late payment charges in case of delay by the Seller in clearing any dues payable to Risor.
      7. Seller agrees to charge the Risor Wallet regularly to ensure smooth provision of Shipment services in case of Risor fulfilled option. Seller agrees to allow Risor to deduct shipping charges as mentioned on the Shipping page on selection of Risor fulfilled. Invoice will be generated once in every 10 days for all Shipment related charges within that period. Seller also allows Risor to adjust the shipping amount against the Cash on Delivery payment dispatch from Risor to Seller if the Buyer opts for Cash on Delivery services.
      8. Seller is solely responsible for payment of all taxes, legal compliances, and statutory registrations and reporting under applicable law. Risor is in no way responsible for any of Seller’s taxes or legal or statutory compliances.
      9. Unless otherwise specified, all fees shall be exclusive of taxes, and Goods and Service tax and other statutory taxes, as applicable, shall be levied on every purchase/Service.
      10. The payment process would be considered to be complete only on receipt of full fees and all other charges (as payable) into Risor’s designated bank account.
      11. Seller agrees that in case of shipments booked under Cash on Delivery (“COD”), the Third Party Logistics Provider shall deliver the shipment and collect cash from the customer, as per the details mentioned on the COD order form and remit/reimburse the amount to Risor which then would be reimbursed to the Seller. In relation to the same, it is hereby clarified that: (i) the Seller engages Risor’s services as an agent of the Seller for the purpose of collection of the COD amount; and (ii) Risor may receive certain consideration (as mutually agreed) in lieu of such services as an agent; and (iii) Risor shall not have any title to the goods for which the COD amount will be collected. However, Risor shall not be held liable in case the COD amount has been delayed or misplaced by the courier company. Seller shall seek its claim, loss or any damages suffered from the courier company directly, and in no way shall recover from Risor or hold Risor liable for the same. In this regard, the Seller agrees that Risor shall have the right to deduct the freight charges from the COD Amounts received by Risor, and then remit/reimburse the balance amount to the Risor.
      12. At the time of placing the Order the Buyer chooses the option to pay ‘cash on delivery’, if the cash to be collected for each such Order, where such amount contains a part of a rupee consisting of paise, then the cash to be collected from the Buyer shall be either rounded upwards or rounded downwards to the nearest rupee, in the manner as mentioned herein - (i) if such part is less than 50 paise then, it would be rounded down to the preceding nearest rupee, and (ii) if such part is 50 paise and above then, it would be rounded upwards to the next nearest rupee. The cash collected against the Order at the time of delivery of the Shipment where cash on delivery option is chosen by the Buyer or where the amount against the Order is pre-paid by the Buyer shall be settled and remitted to the Seller in accordance with the settlement process as set out in the Seller Terms.
      13. The Seller undertakes to resolve the disputes raised, if any, by the Buyer(s) within a period of 48 hours from the raising of such dispute(s). Failure to do so shall enable/authorise Risor to hold the COD remittance, till the time such dispute(s) is rectified by the User.
      14. Seller agrees that Risor has no role and responsibility in the actual delivery and shipment of the product, and Risor provides an option to the Sellers to avail shipping services.
      15. Seller agrees that the shipments shall be picked up by the Third Party Logistics Provider from the Users’ locations as communicated to Risor at the time of your sign up.
      16. The tracking number and Third Party Logistics Provider’s courier partner would be assigned by an automated process based on the pickup and delivery pin code and type of shipment.
      17. Seller shall provide/display prominently on package the shipping label having full details of the order number, consignee details, product details, return address i.e. the shipping address and the gross value and collectable value (net value) to be collected in case of COD (Cash on Delivery) shipments. The Storefront shall enable the Seller to take a print of the shipping label with all the details and the same shall be pasted on the package before the handover to the Third Party Logistics Provider happens.
      18. Seller shall ensure that the shipment to be handed over to the logistic partner is in a tamper proof packing of their brand along with the COD order form (if applicable) pasted on the shipment.
      19. Seller will be solely responsible to comply with all statutory requirements (State and Central Laws/Statutes) applicable in relation to booking and sale of the shipments carried and delivered by the Third Party Logistics Providers.
      20. Seller agrees that the identification of the person receiving the Shipment at the designated delivery address may not be verified, however, the signature of the recipient of the Shipment on the Airway Bill may be obtained.
      21. You agree that the Third Party Logistics Provider, at the time of receiving the shipments from Seller, will use ‘Air Waybill’ provided to them. More information about the Air Waybill is present on the Third Party Logistics Provider’s website. Seller agrees to be up to date with all the guidelines of shipment as available on the website.
      22. Seller must ensure security of all shipments which have been picked up from its customers by the Third Party Logistics Providers. Seller must confirm that the Seller is fully aware of the items prohibited on Risor, the Third Party Logistics Provider for carriage and undertakes that no such prohibited items of shipment shall be handed over to Third Party Logistics Providers for carriage.
      23. Seller shall be responsible for proper; tamper proof and damage proof packing of the products.
      24. Seller agrees that they shall contact the Courier Company personnel for the pickup arrangements. Seller shall be ready with the packed order when the courier person comes to receive the shipment, all pick-ups should be logged before the cut off time and no pick up beyond the cut-off time of the Third Party Logistics Provider shall be possible.
      25. Seller shall collect receipt(s) of the signed copy of the shipping manifest; it is the proof of handover of shipment to the courier companies. Risor can request a copy of the shipping manifest at any time as required.
      26. Seller shall strictly only use the automated system for generating the pickup and move the shipment only on the Airway Bill number generated from the Platform. If the Seller moves the shipment through the physical shipping docket or physical airway bill number – then damages of INR. 1000/- (Indian Rupees One Thousand) only shall be charged per airway bill number issued. In addition, Seller shall not book/ship two or more shipments against a single AWB number or send multi packet shipments, and any breach of this condition by the Seller (whether intentional breach or not) shall give right to Risor to claim the concerned expenses (including the freight amount of all the shipments) and liquidated damages of upto Rs. 10,000/- per incident/shipment (and applicable GST amount) from the Seller. However, this restriction shall not be applicable if the Seller has activated MPS (multi packet shipments) services with Risor.
      27. Seller should properly paste and insert the invoice, in and on the package.
      28. Shipment addressed to a post box number or with incomplete address will not be delivered and the same will be rejected.
      29. Seller shall agree that the Service is only for locations already registered by the Seller i.e. the orders will be picked by the courier companies from only such locations which have been registered by the Seller.
      30. Seller shall agree that in case of a reverse pick up of orders (only national orders), it shall be the Seller’s responsibility, in case a reverse pick-up is requested by the Seller the same shall be charged the applicable fixed fee, additional to the reverse freight charges which are equal to the delivery freight charges as mentioned in the proposal.
      31. Seller agrees that when a shipment comes back as RTO (return to origin) due to failure of COD, failed delivery, failure to pay any international charges such as customs, or any such similar levy/duty, or any other reason whatsoever, it is the Seller’s responsibility to change the status of the order to RTO received and intimate Risor in with the Reverse Airway bill number if required. Seller agrees to make payment as applicable.
      32. Seller hereby agrees that it will not book / handover any good/shipment which is banned, restricted, illegal, prohibited, stolen or infringing of any third party rights, or which contains any cash, jewellery (excluding artificial jewellery), gold, silver, diamond, platinum, precious metals, precious stones, currency, bullion, letters and financial and security instruments, or any reactive, hazardous or dangerous items/goods which are in breach of any applicable law or of any packaging/transportation guidelines of the concerned courier partner; in which cases Risor and its Third Party Logistics Provider shall not be liable for the delivery of any such products. Without prejudice to the generality of the aforesaid, an indicative list of the dangerous and restricted goods is given Annexure A. Shipments which contain Dangerous Goods or such goods that are expressly prohibited by the railway/airport authority or any other transport agency or government authority or any other law or regulation that may be applicable, shall not be accepted for delivery.
      33. In the event Seller hands over or provides the aforesaid goods/shipments to the Third Party Logistics Provider, then Risor shall not be responsible and liable for any loss, damage, theft or misappropriation of such products even if service provider or delivery personnel has the knowledge of the same and even if such loss, damage, theft or misappropriation is caused due to any reason attributable to service provider or delivery personnel. The Seller undertakes that in the event any article/good/shipment booked/handed over by it falls within the category of the banned/illegal items or those described above (including reactive, hazardous and dangerous goods which are in breach of any applicable law or of any packaging/transportation guidelines of the concerned courier partner), then the Seller agrees to indemnify Risor for any and all issues, losses and damages arising pursuant thereto. In addition, Risor would inter- alia have the right to retain the custody of such shipments (including opening and inspecting of shipments) and to levy damages/charges (along with the applicable GST amount and freight charges) of Rs. 1,00,000/- (Rupees One Lac only) per incident/shipment or of such other amount as decided by Risor in its sole discretion.In addition, you shall not handover counterfeit or fraud products/shipments, failure of which will attract the consequences mentioned in Annexure B. Further, the consequences of shipping non-essential items in Government prohibited areas and disputed shipments/cases have been specified in Annexure C and Annexure D.
      34. Seller shall ensure that the correct and complete description of the destination/address as well as all the relevant information/details and documents (including but not limited to the e-way bill number and valid GST invoice) are mentioned/provided by the Seller while booking/handing over a shipment. In case any incomplete/incorrect information or documents are provided by the Seller, the shipment may be returned from origin and the shipping charges (both forward and RTO charges) shall be levied, in addition to any damages/taxes imposed by the statutory authorities, if any, in the transit of such shipment. Such charges shall be irreversible and no claim for the return of such charges shall be entertained by Risor. Further, in case of breach of this clause, Risor would inter- alia have the right to levy damages/charges (along with the applicable GST amount) on the Seller of Rs. 1,00,000/- (Rupees One Lac only) per shipment or of such other amount as decided by Risor in its sole discretion.
      35. The Seller hereby agrees that, if the value of the good(s)/shipment(s) is greater than or equal to Rs. 50,000/- and where the requirement of e-way bill is mandatory, the Seller shall provide a valid e-way bill (during the case of RTO) to Risor, within 7 days from the date of the good(s)/shipment(s) being dispatched back to the Origin. In case the Seller fails to provide said e-way bill within the stipulated time period, then the concerned good(s)/shipment(s) may be marked as 'Disposed', and Risor shall not be held liable for any liability in relation thereto.
      36. We reserve our right to weigh and measure the Shipment through the Third Party Logistics Provider and in the event of any discrepancy, additional charges may be levied on the Shipment. Any decision by us with respect to any inaccuracy in the information or discrepancy in weight shall be final and you hereby authorise us to determine the accurate weight on your behalf. In the event Risor believes that you are shipping (or have shipped) goods/shipments wherein the declared weight differs and is less than the actual weight, then Risor would inter-alia have the right to retain the custody of such shipments and to levy damages/charges (along with the applicable GST amount) on you of Rs. 1,00,000/- (Rupees One Lac only) per shipment or of such other amount as decided by Risor in its sole discretion.
      37. COD amount will be eligible for remittance after 7 (seven) days of delivery of the product to the Buyer in case no disputes are raised by any Party. The dispatch of the COD amount will happen on a 10 (ten) day business cycle. Please note: The said COD amount will not be paid or will have to be refunded by the Seller (if already paid by Buyer) for the shipments which were originally booked on COD, however which were subsequently modified. In case the COD amount which is already remitted to the Seller due to wrong status (delivered) updated by Third Party Logistics Provider, the same amount shall be deducted from future COD payments. Further, in the event Risor is not able to remit the COD amount to the User within a period of 365 days from the due date, due to any reason which is not attributable to Risor (including incorrect bank details provided by the Seller), then the Seller hereby agrees to waive all its rights and claims against Risor and its Third Party Logistics Providers arising out of or in relation to non-payment of the COD amount and Risor shall have an unconditional right to forfeit such unclaimed COD amount after the expiry of said 365 days.
      38. For any claims by the Seller, the signed copy of the manifest sheet of the pick up against which the courier company has received the shipment has to be submitted along with the claim request. Without the signed manifest the request shall not be considered valid.
      39. Said To Contain Basis & Inspection: It is expressly understood by and between the Parties that all products agreed to be delivered by Risor or by the Third Party Logistics Provider are on “SAID TO CONTAIN BASIS” i.e. Risor or the Third Party Logistics Provider shall be under no obligation and is not expected to verify the description and contents of the products declared by the Seller on the docket and as such, the Seller shall undertake and ensure to make proper, true, fair, correct and factual declaration on the docket regarding description and value of products. Further, Risor is not responsible in any way whatsoever for the merchantability of the products.
      40. Risor and the Third Party Logistics Provider reserves the right to return to the Seller any products which are not accepted by the Buyer for any reason whatsoever, at the location(s) as specified by the Seller.
      41. Risor reserves the right to apply the RTO (return to origin) charges.
      42. Seller shall agree that the returns will be initiated by the Third Party Logistics Providers for all products which are not accepted by the Buyer for any reason whatsoever. Seller will ensure that such products are accepted at the location(s) specified by Seller and share the Airway bill number against which the shipment returned to the Seller.
      43. In case of non-acceptance of the RTO shipment by the Seller or in case the Seller is not reachable for RTO shipment, Risor reserves the right to levy suitable demurrage/incidental charges for extended storage of such products for any period exceeding 7 (seven) business days from initiation of the returns and up to 45 (forty five) days from such date. In case of non-acceptance of the products beyond 45 (forty five) days, Risor has the right to dispose of such products and the Seller will forfeit all claims in this regard. Also, Seller will be required to pay charges for disposal of the product, along with all other charges (including demurrage/incidental charges). Further in such a case, Risor shall inter-alia have the right to: (a) retain the COD Amounts of the defaulting Seller; and/or (b) retain the custody of the shipments of the defaulting Seller which are in the possession of the Third Party Logistics Provider(s); and/or (c) forfeit the security deposit amount of the defaulting Seller (if any) lying with Risor.
    5. Payment Policy
      1. In relation to the tax collection at source under applicable GST laws, as may be amended from time to time:
        1. Should there be a mismatch on account of tax collection at source, Seller must provide us with all relevant information, correspond with the relevant authorities, and also in case of any omission, Seller will be responsible for the deficit.
        2. The Seller must provide their correct GST registration number, against which We need to report the tax collected at source (under GST laws). In the event that a GST registration number is misrepresented, We will not be held responsible for the subsequent loss of tax credits collected at source in the hands of the Seller. In case any tax, interest, or penalty is imposed on us, on account of incorrect disclosure of information by the Seller, then such Seller shall indemnify us with respect to such tax, interest, or penalty as may be levied by the GST authorities.
        3. The Seller must comply with all applicable tax laws and regulations related to cash transactions.
      2. Risor shall be entitled to recover from the Seller, from time to time, any amounts due from it or incurred by Risor on account of the following, unless the same are caused on account of negligence, act or omission of our or its employees, officers, etc.:
        1. Chargeback of transactions;
        2. Any penalty or charge which may be levied on Risor by any payment instrument or the clearing house i.e. Reserve Bank of India or its local clearing agent (as the case may be) arising, inter alia, for excessive chargeback of transactions or excessive failure of transactions or excessive Buyer disputes and/or any other reason;
        3. Any amount due to Risor from the Seller. These charges may include, but are not limited to, any services available to the Seller from the Platform and on discontinuation of such Services, the charges would become immediately due and payable by the Seller.
        4. If there are reasonable grounds to suspect that a transaction has been conducted in breach of any applicable laws or is a fraudulent transaction, Risor shall be entitled to suspend or withhold the payments of the Seller that are due to the Seller.
      3. In case of an occurrence of a chargeback event, Risor reserves the right to withhold the settlements to Seller, pending enquiries by the banks or any regulatory body till the resolution of such issues.
      4. If the Buyer and Seller transact outside of the Platform i.e. without the involvement of the Platform for the payment process, Risor has no responsibility with regard to the payment.
      5. Seller agrees to manually update the Shipment details from the order to the delivery to ensure timely payment eligibility. The payment, if carried through the Platform, will be eligible for dispatch after 7 (seven) days from the date of delivery in case of no disputes raised by any Party. The dispatch of these payments will happen on a 10 day business cycle.
      6. The Buyer will have the option to raise a return request within 7 (seven) days of delivery of order. Seller has the option to approve or reject the request based on video submission by the Buyer.
        1. If the Seller approves the request, the refund amount is refunded to the Buyer after the Reverse Pickup and confirmation of receipt by the Seller.
        2. If the Seller rejects the request, and Risor validates the request then the decision of Risor operations in this regard would be final. Both Buyer and Seller agree to abide by that decision.
        3. If the request is made outside of the 7 (seven) days from delivery, Seller acknowledges that the dispute or concern will be between the Seller and Buyer. Risor will not be liable to address the concern or clear the dispute.
      7. The Sellers have specifically authorised the Company or its service providers to collect, process, facilitate and remit payments electronically or through ‘Cash on Delivery’ to and from other Buyers in respect of transactions through Payment Services.
      8. Sellers acknowledge and agree that the Company acts as the payment agent for the limited purpose of accepting payments from Buyers on behalf of the Seller and Risor shall take no responsibility as to the legality of any payment transaction between the Seller and the Buyer. After the payment is received by us, which is due to the Seller, Buyer’s payment obligation to the Seller for such amounts is completed, and we are responsible for remitting such amounts to the Seller.
      9. Seller shall comply with all the applicable regulations/ laws in relation to cash transactions as stipulated under the applicable tax laws.
      10. Risor shall make the payments to the Seller thrice a month on a 10 (ten) day business cycle basis i.e. on the 10th day of the Month, the 20th day of the month and the Last day of the Month through NEFT/RTGS or account payee cheque. The basis for which are stated below:
        1. Payment to the Seller shall be released on the 20th day of the month for the consignments delivered to the Buyer between the 1st day and 10th day of the month (Including the 1st day and the 10th day of the month)
        2. Payment to the Seller shall be released on Last day of the Month for the consignments delivered to the Buyer between the 11th day and the 20th day of the month (Including the 11th day and the 20th day)
        3. Payment to the Seller shall be released on 10th day of the next Month for the consignments delivered to the Buyer between the 21st day and the last day of the previous month (Including the 21st day and the last day)
        4. In case of a public holiday or bank holiday, the payment release date will be shifted to the next business day.
      11. The Seller shall supply Products along with Tax Invoices.
      12. If there is any discrepancy in the invoice raised by Seller, or the payment made by Risor, or any other dispute/ concern, Seller shall communicate the same to Risor in written within 60 (sixty) days from the date of delivery of Order; In case nothing is communicated, the transaction related to that particular order will be considered closed.
      13. In case of discrepancy accepted by Risor, Risor adjusts the error in payment in the next payment cycle within 7 (seven) business days after receipt of the intimation from Seller.
      14. In the absence of an intimation of discrepancy within time limit, the invoice and payment made shall be considered to have been accepted.
      15. Dispute in Invoice / Delay in Payment: In case Risor does not agree to the discrepancy in payments intimated by Seller, the Parties will discuss and resolve such differences within 30 (thirty) business days of the dispute being raised.
      16. Any dispute related to CoD (“Cash on Delivery”) for any shipment will be entertained only for 30 days after the delivery of shipment takes place, any dispute will not be processed after this time period and Risor will not be liable for any payment against the same.
    6. Cancellation Policy
      1. Risor reserves its right to levy penalty or late payment charges in case of delay by the Seller in clearing any dues payable to Risor and/or charge cancellation charges for any cancellation of Orders by Seller. Seller authorises Risor to adjust/deduct such penalty amount, late payment charges or cancellation charges from the receivables that are due and payable by Risor to Seller.
    7. PRODUCT LISTING & ANTI COUNTERFEITING POLICY
      1. Seller agrees to not post any content or sell any item on Risor Platform that is restricted or prohibited by a federal, state or local law in India.
      2. Posting any content or listing any item below are specifically prohibited unless expressly permitted in writing by Risor. HOWEVER, THIS LIST IS NOT INTENDED TO BE EXHAUSTIVE AND MERELY INDICATIVE.
      3. Risor has chosen to also prohibit the posting of items which may not be restricted or prohibited by law but are nonetheless controversial including:
        1. Items that encourage illegal activities (e.g. lock pick tools, synthetic urine for cheating drug tests)
        2. Items that are racially, religiously or ethnically derogatory, or that promote hatred, violence, racial or religious intolerance;
        3. Giveaways, lotteries, raffles, or contests;
        4. Stocks, bonds, investment interests, and other securities;
        5. Pornographic materials or items that are sexual in nature;
        6. Items that do not offer physical product or service, such as digital currencies and advertisements solely for the purpose of collecting user information.
      4. Risor reserves the right to impose additional restrictions and prohibitions.
      5. Risor reserves its right to remove, suspend or restrict listings and shops that may contain any mentioned products and/or that may violate the Terms of Service and Product Listing Policy of the Platform.
      6. In the event, the listing(s) of the seller are found to be of mentioned products, Risor may take all actions such as but not limited to suspending or terminating the account of the seller, removing any or all product listings of the seller, withholding or forfeiting payments of the seller or any other action that may be deemed necessary. This shall be without any admission of any liability and without prejudice to the Platform's rights, remedies or defences, all of which are expressly reserved with Risor. The Sellers listing such counterfeit products may also be independently subject to civil and criminal proceedings initiated by third party rights holders.
      7. ANTI COUNTERFEITING POLICY We, Risor Infotech Pvt Ltd, strictly do not allow any counterfeit product to be listed on the Risor Platform ('Platform', 'We', 'Risor'). By accessing, browsing, or otherwise using the Platform or using the Services, including listing of products, any person either by themselves or through their representatives intending to offer products for sale through the Platform ('Seller') agrees to accept and be bound by and fully comply with this Anti-Counterfeiting Policy. 'Counterfeit product' would mean any product which is a fake or a replica or anything that has been produced illegally, duplicated, bootlegged, copied to pass off as being an original product or anything that may violate third party intellectual property rights. It is the policy of Risor to conduct all business activities in compliance with the rules and regulations applicable to the industry and laws of India, with the highest ethical standards. In this regard, Risor has a zero tolerance policy with respect to counterfeit or fraud products/shipments (including products/shipments which are misrepresented in their origin or quality, or which are fake, cloned, duplicate or likewise products/shipments). Accordingly, in the event Risor believes that a Seller or any of your customer are shipping/selling (or have shipped) counterfeit or fraud product/shipment (including any counterfeit electronic product, not limited to mobile phones, smart watches and likewise products), Risor reserves its right to remove, suspend or restrict listings that may contain counterfeit products and/or that may violate the Terms of Service and Product Listing Policy of the Platform. Any Seller on the Platform shall be allowed to post any content or listing(s) only after verification of their trading status for the brands which they want to list on the Platform for which they are solely responsible. Seller(s) may be asked to provide documentation such as invoices or any other relevant document depending upon the circumstances to prove authenticity of the products in their listing(s) along with a notarized declaration affirming that the products under their listing(s) are genuine and authentic. Failure to provide the aforesaid documentation within 72 hours may result in the suspension or termination of the Seller's listing(s). In the event, the listing(s) of the seller are found to be of counterfeit products, We may take all actions such as but not limited to suspending or terminating the account of the seller, removing any or all product listings of the seller, withholding or forfeiting payments of the seller or any other action that may be deemed necessary. This shall be without any admission of any liability and without prejudice to the Platform's rights, remedies or defenses, all of which are expressly reserved with Risor. The Sellers listing such counterfeit products may also be independently subject to civil and criminal proceedings initiated by third party rights holders. This Anti-Counterfeiting Policy shall be read in conjunction with Annexure B.
      8. Specifically Prohibited And Controlled Items
        1. Drugs And Drug Paraphernalia
          1. Risor forbids any and all listing or sale of narcotics, psychotropic drugs, natural drugs, synthetic drugs, steroids and other such drugs or substances whose sale is prohibited in any other law applicable within the territory of India.
          2. Drug paraphernalia, including all items that are primarily intended or designed for use in manufacturing, concealing, or using a controlled substance.
          3. The listing or sale of packaging materials which may be utilized to contain controlled substances, materials conducive to smuggling, storing, trafficking, transporting and manufacturing illicit drugs (e.g. marijuana grow lights), publications and other media providing information related to the production of illicit drugs.
          4. The listing or sale of orally administered or ingested sexual enhancement foods and supplements.
        2. Explosive, Hazardous Chemicals And Firearms
          1. The posting of explosives and related ignition and detonation equipment.
          2. Radioactive substances, toxic and poisonous chemicals.
          3. The posting, offering for sale, or offering for purchase of hazardous or dangerous materials.
          4. Ozone depleting substances are not permitted to be listed.
          5. Listing of fireworks, firecrackers and associated products are forbidden. Where the User is properly licensed to sell these products an exception can be made.
          6. Any service, instruction, process, or aid for producing any biological, chemical, or nuclear weapons, or other Weapons of Mass Destruction (WMD) or known associated agents.
          7. The posting of, offering for sale, or offering for purchase of any arms, military ordnance, weapons (including explosive weapons), and/or any related parts and components (whether integral or otherwise).
          8. Posting, offering for sale, or offering of purchase of weapons that can incapacitate or cause serious physical harm to others (e.g. stun guns, batons, crossbows).
          9. While listing of most knives and other cutting instruments is permitted, switchblade knives, gravity knifes, knuckledusters (bladed or not), bladed handheld devices, and disguised knives are prohibited.
          10. Risor maintains discretion over what items are appropriate and may cause removal of a listing that it deems as a weapon.
        3. Government, Law Enforcement And Military Issued Items
          Following items are not permitted to be listed:
          1. Articles of clothing or identification that claim to be, or appear similar to, official government uniforms.
          2. Law enforcement badges or law enforcement equipment from any public authority, including badges issued by the government of any country.
          3. Military decorations, medals and awards, in addition to items with substantially similar designs.
          4. Police uniforms, police insignia and police vehicles.
          5. There are some police items that may be listed on the Risor, provided they observe the following guidelines:
            1. Authorized general souvenir items that do not resemble badges, and paperweights that do not contain badges
            2. Badges that are clearly not genuine or official.
            3. Historical badges that do not resemble modern law enforcement badges, provided that the item description clearly states that the badge is a historical piece.
            4. Any official, internal, classified or non-public documents.
            5. Listing of police equipment and associated products
        4. Adult And Obscene Materials
          1. The posting or sale of pornographic materials.
          2. Items depicting or suggestive of bestiality, rape sex, incest or sex with graphic violence or degradation, and any items depicting or suggestive of sex involving minors, are strictly prohibited.
        5. Circumvention Devices And Other Equipment Used For Illicit Purposes
          1. Descramblers and other items that can be used to gain unauthorized access to television programming (such as satellite and cable TV), internet access, telephone, data or other protected, restricted, or premium services.
          2. Devices designed to intentionally block, jam or interfere with authorized radio communications, such as cellular and personal communication services, police radar, global positioning systems (GPS) and wireless networking services (Wi-Fi).
          3. The listing or sale of spy equipment and devices used for interception of wire, oral and electronic communications.
          4. Bank card readers and “skimmers”.
          5. Any and all unauthorized circumvention devices not included in the above are also strictly prohibited.
        6. Illegal Services
          1. Listings claiming to provide government services and related products.
          2. The listing or sale of any form of invoices or receipts (including blank, pre-filled, or value added invoices or receipts).
          3. Risor prohibits listings for the sole purpose of collecting user information or raising money.
        7. Collections, Artifacts And Precious Metals
          1. Risor strictly forbids the sale and purchase of currency, coins, banknotes, stocks, bonds, money orders, credit and debit cards, investment interest, currency in digital or any intangible form (e.g. crypto-currency), as well as the equipment and materials used to produce such items.
          2. Counterfeits of the identified articles, legal tender and stamps.
          3. Reproductions or replicas of coins as collectible items must be clearly marked with the word "COPY", "REPRODUCTION" or "REPLICA" and comply with local laws.
          4. Rough diamonds and “conflict minerals” originating from non-compliant countries.
          5. Artefacts, cultural relics, historical grave markers, and related items are protected under the laws of India.
        8. Human Parts, Human Remains And Protected Flora And Fauna
          1. Listing of human body parts and remains.
          2. The listing or sale of any animal (including any animal parts such as pelts, skins, internal organs, teeth, claws, shells, bones, tusks, ivory and other parts) protected by the Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES) or any other local law or regulation.
        9. Offensive Material And Information Detrimental To National Security
          1. Any publication or other media containing state secrets or information detrimental to national security or public order.
          2. Any information supporting or advocating infringement of national sovereignty, terrorist organizations or discrimination on grounds of race, sex, or religion.
          3. Postings that are ethnically or racially offensive
          4. Materials advocating, promoting or otherwise supporting fascism, Nazism and other extreme ideologies.
        10. Tobacco Products
          1. The posting of tobacco products, including but not limited to cigars, cigarettes, cigarette tobacco, pipe tobacco, hookah tobacco, chewing tobacco and tobacco leaf is prohibited.
  • SECTION 3 - Buyer’s Terms

    1. General Buyer’s Terms
      1. The provisions of this section 3 shall be applicable only to Buyer(s). These Buyer Terms shall be read in conjunction with the General Terms and in the event of any conflict between the General Terms and Buyer Terms, the provisions of Buyer Terms shall supersede and prevail.
    2. Buyer’s Responsibilities, Representations & Warranties
      1. You represent, warrant and agree that:
        1. You are a lawfully incorporated entity/individual and are fully able and competent to understand and agree to the Terms;
        2. You have full power and authority to accept the Terms, to grant the license and authorization (if applicable) and to perform the obligations hereunder;
        3. The address you provide when registering your account on the Platform is the Buyer place of business of your business entity;
        4. Your business is validly existing and incorporated / established as per the provisions of applicable laws;
        5. You shall comply with all applicable laws while using and accessing the Platform;
        6. You and Products or services provided by you on the Platform (if any) comply with applicable laws;
        7. You shall be solely responsible for obtaining all necessary third party licenses and permissions (if any required) regarding any User Content that you submit, post or display;
        8. Any User Content that Buyer submits, posts or displays does not infringe or violate any of the copyright, patent, trademark, trade name, trade secrets or any other personal or proprietary rights of any third party.
      2. Buyer will be required to provide information or material about Buyer’s entity, its business, services or products as part of the registration process on the Platform or your use of any Service or the Buyer account and such information may be required to be furnished by Risor from time to time. Buyer represents, warrants and agrees that:
        1. Such information and material whether submitted during the registration process or thereafter throughout the continuation of the use of the Platform or any Services is true, accurate, current and complete; and
        2. Buyer will maintain and promptly amend all information and material to keep it true, accurate, current and complete.
      3. Buyer may be required to promptly furnish additional documents or information as and when requested by Risor to continue using and accessing the Platform and availing the Services. Buyer agrees to promptly provide such additional documents and information, failing Risor reserves its right to take appropriate measures as set out under the General Terms.
      4. Buyer consents to the inclusion of the contact information about Buyer in Risor’s database and usage of the same as per Risor’s privacy policy.
    3. Shipping Policy
      1. Buyer acknowledges that it will be the responsibility of the Seller to either ship the products themselves or avail the Risor Fulfilled Shipment facility.
      2. Risor uses a Third Party Logistics Provider with their own Terms of Service, Privacy Policy and other related documentation. Buyer agrees that if the Seller avails the services of the Third Party Logistics Provider, Buyer will keep up to date with the terms and conditions. Buyer acknowledges that Risor holds no responsibility to keep Buyer updated with the changes in the Third Party Logistics Provider’s Terms.
      3. Buyer undertakes to raise any dispute with the delivery within 7 (seven) days of receiving the shipment with valid proof of concern, including but not limited to a video of the unboxing.
      4. If the Seller chooses to only provide Seller Fulfilled Shipment, Buyer agrees that such provision of service shall be governed by way of a separate arrangement between Buyer and the Seller. Buyer agrees not to hold Risor liable in any manner whatsoever for any deficiency in provision of such shipping and delivery services by the Seller and Risor disclaims all liabilities in this regard.
    4. Payment Policy
      1. Upon placing the Order on Platform, Buyer can opt to make payment for the Products purchased by using any of the modes of payment made available by Risor on the Platform, from time to time.
      2. We will transmit payments for the orders received from the Buyer in accordance with the settlement process set forth in the Seller Terms. In this regard, Buyer agrees to be bound by the applicable provisions of the Buyer and Seller Terms and not to raise any dispute with Risor regarding the manner in which settlement is made.
      3. Buyer acknowledges that Buyer is solely responsible for the transactions/payments made to the Seller for the Products purchased by the Buyer. Buyer acknowledges and agrees that Risor are acting merely as a payment collector and shall take no responsibility as to the legality of any payment transaction between the Seller and the Buyer. We do not have any obligation, responsibility or liability to verify any transactions authenticated and/or authorised by the Buyer or its payment instructions.
      4. Buyer acknowledges and agrees that Risor is not responsible for any failures of any transaction undertaken on this Platform for any reason, including but not limited to Seller omissions, lack of service and product deliveries, and technical errors on the platform. Further, Buyer acknowledges that Risor will not be held liable, in any manner whatsoever, for any loss you incur as a result of an unsuccessful/incomplete transaction that Buyer conducts on the Platform.
      5. All applicable laws and regulations pertaining to cash transactions must be followed by the Buyer, as stipulated by the applicable tax laws.
      6. Refunds from cancellations shall be processed as detailed under the Cancellation Policy in the Terms. Refund amount will reflect in the Buyer’s bank account based on respective banks policies.
      7. Buyer understands that upon initiating a transaction on the Platform Buyer is entering into a legally binding and enforceable contract with Risor and the Sellers using the Payment Services, and if Buyer chooses to transact through the platform, Buyer shall pay the transaction price through their issuing bank to Risor using the Payment Services.
      8. Buyer agrees to create a video of the unboxing of the product as a first step of qualification for a refund, if required. Unboxing of the product includes the opening of the package as received after shipping, and the collection of the product from the package. The video should be uncut, raw, unedited, and continuous.
      9. Buyer will have 7 (seven) days from the date of delivery to raise a request for a return on products that are marked as returnable. Not all items may be returned, and would entirely depend on the policy adopted by the Seller. The approval or rejection of a return request lies upon the Seller:
        1. If the Seller approves the request, the full or partial refund amount will be reverted through the Buyer’s payment method after the Reverse Pickup and confirmation of receipt by the Seller.
        2. If the Seller rejects the request and Risor validates the request then the decision of Risor operations in this regard would be final. Both Buyer and Seller agree to abide by that decision.
      10. Buyer understands that refund may not be available in full or in part for certain categories of products and/or services and/or transactions and hence Buyer may not be entitled to a refund in respect of the transactions for those products and/or services.
      11. Except for ‘Cash on Delivery’ transactions, full or partial refund, if applicable and within the purview of Risor’s operations, shall be made at the same issuing bank from where the transaction price was received, or through any other method suitable to Risor.
      12. For cash on delivery transactions, full or partial refunds, if applicable and within the purview of Risor’s operations, will be made via electronic payment transfers in accordance with the policies adopted by the integrated payment gateway.
      13. Any refund made by Risor shall be made in Indian Rupees only and shall be equivalent or partially equivalent, as is applicable, to the transaction price received in Indian Rupees.
      14. For electronic payments, any full or partial refund, as applicable, shall be made through a payment facility using any other online banking / electronic funds transfer system as approved by the Reserve Bank of India (RBI). Refunds may be supported by select banks. Where a bank is not supported for processing refunds, You will be required to share alternate bank account details for processing the refund.
      15. Refund shall be conditional and shall be with recourse available to the Company in case of any misuse by Buyer.
      16. We may also request additional documents for verification.
      17. The Company reserves the right to impose limits on the number of transactions or transaction price from an individual valid Credit/Debit/ Cash Card / Valid Bank Account/ and such other infrastructure or any other financial instrument directly or indirectly through payment aggregator or through any such facility authorised by Reserve Bank of India to provide enabling support facility for collection and remittance of payment or by an individual Buyer during any time period, and reserves the right to refuse to process transactions exceeding such limit.
      18. The Company reserves the right to refuse to process transactions by Buyers with a prior history of questionable charges, including without limitation breach of the User Agreement by Buyer with the Company or breach/violation of any law or any charges imposed by the issuing bank.
      19. The Payment Services shall be made available to the Buyers to make payment easier. In case wrong bank account details are used by the Buyer, the Company shall not be responsible for loss of money, if any. In case of any technical failure at the time of transaction or if there is a problem in making payment, Buyer could contact us at admin@risor.com. However, the Company shall not be liable for transaction failure or payment issues. Buyer assumes sole responsibility for all risks associated with the transfer of money or payments to the Sellers, whether or not such transfer or payments are done through the use of a third-party payment gateway. All disputes regarding delayed payments or failed payments must be resolved by Buyer, with the third-party payment gateway directly.
      20. If Buyer uses any of the payment methods on the Platform, Risor will not be liable for any loss or damage Buyer may suffer directly or indirectly due to:
        1. Lack of authorization for any transaction;
        2. Exceeding the preset limit mutually agreed by Buyer and between "Banks";
        3. Any payment issues arising out of the transaction; or
        4. Decline of transaction for any other reason.
      21. Buyer acknowledges and agrees that Buyer shall not use the details of credit card/debit card/net-banking or any other payment instrument which is not lawfully owned by Buyer.
      22. At the time of placing the Order to purchase Products from Seller on Platform, Risor may in our sole discretion require Buyer to pay a token amount equivalent to a certain percentage of the value of the Product(s) purchased from the Seller (“Token Amount”). Such Token Amount payable by the Buyer shall in no event exceed the transaction amount for an Order. The Token Amount shall be non-interest bearing and shall be held in trust by Risor. This Token Amount shall be adjusted from payment received from the Buyer against the order delivered. In the event of any cancellation of the Order by the Buyer, we may in our sole discretion either:
        1. Refund the Token Amount to the Buyer;.
        2. Forfeit the Token Amount as cancellation fee; or.
        3. Transfer the Token Amount to the Seller.
        4. Buyer agrees and acknowledges that our decision in this regard shall be final and binding. If Buyer does not agree to the above, Buyer may choose not to transact on the Platform. If Buyer continues to transact on the Platform, it shall be deemed that Buyer has agreed and accepted the above terms.
    5. Cancellation Policy
      1. All payment transactions are subject to approval by Buyer’s issuing bank as applicable. If Buyer’s bank refuses to authorize payment, Risor and the Seller shall have the right to cancel the Order without any further liability. Further, Buyer agrees that Risor/Sellers will not be held accountable for any delays caused to the delivery in cases where the payment authorization is delayed by Buyer’s bank/ financial institution.
      2. In the event of any cancellation of the Order by the Buyer, we may in our sole discretion either:
        1. Refund the Token Amount to the Buyer;.
        2. Forfeit the Token Amount as cancellation fee; or.
        3. Transfer the Token Amount to Seller.
        4. You agree and acknowledge that our decision in this regard shall be final and binding. If you do not agree to the above, you may choose not to transact on the Platform. If you continue to transact on the Platform, it shall be deemed that you have agreed and accepted the above terms.
  • ANNEXURE A: Indicative List of Dangerous Goods

    1. Oil-based paint and thinners (flammable liquids).
    2. Industrial solvents.
    3. Insecticides, garden chemicals (fertilisers, poisons).
    4. Lithium batteries.
    5. Magnetised materials.
    6. Machinery (chain saws, outboard engines containing fuel or that have contained fuel).
    7. Fuel for camp stoves, lanterns, torches or heating elements.
    8. Automobile batteries.
    9. Infectious substances.
    10. Any compound, liquid or gas that has toxic characteristics.
    11. Bleach.
    12. Flammable adhesives.
    13. Arms and ammunitions (including air guns).
    14. Dry ice (Carbon Dioxide, Solid).
    15. Any Aerosols, liquids and/or powders or any other flammable substances classified as Dangerous Goods for transport by Air.
  • Restricted Items:
    1. Precious stones, gems and jewellery.
    2. Uncrossed (bearer) drafts / cheque, currency and coins.
    3. Poison.
    4. Firearms, explosives and military equipment.
    5. Hazardous and radioactive material.
    6. Foodstuff and liquor.
    7. Any pornographic material.
    8. Hazardous chemical items.
  • ANNEXURE B: Counterfeit or Fraud Products/Shipments:

    As per the Anti-Counterfeiting policy, Risor and the Third Party Logistics Provider provider would inter-alia have the right:

    1. To seize such product/shipment,
    2. To report the incident to the appropriate government authority/police station,
    3. To blacklist seller from trading/doing business through Risor,
    4. To levy liquidated damages of upto Rs. 10,000 per counterfeit/fraud shipment (amount and counterfeit/fraud shipment to be decided by Risor at its sole discretion) and applicable GST amount on said damages, on account of estimated legal expenses which will be spent by Risor or actual expenses in case the actual amount exceeds the above threshold of Rs.10,000/-,
    5. To levy liquidated damages of upto Rs. 1,00,000 (and applicable GST amount on said damages) on Seller (amount to be decided by Risor at its sole discretion) on account of causing reputational and goodwill loss to Risor,
    6. To levy/charge a “security deposit” of an appropriate amount (amount to be decided by Risor at its sole discretion) from Seller so as to cover any future losses which Risor may incur on account of counterfeit/fraud shipment made by Seller,
    7. To block/retain the entire COD amount of Seller lying with Risor/Third Party Logistics Providers,
    8. To seize all the products of Seller lying with Risor/Third Party Logistics Providers and also to dispose such products (without any intimation to Seller) after a period of 90 days from the date of seizure; and/or.
    9. To forfeit the entire security deposit amount lying with Risor.
  • ANNEXURE C: Disputed Shipments/Cases:

    Risor, in its sole discretion, shall have the right to levy damages/charges (along with the applicable GST amount) on Seller in relation to shipments/cases which have been disputed by the courier companies, Buyers or by any third party (including any governmental authority/department). The amount of said damages/charges shall be decided by Risor in its sole discretion and may vary from case to case.

    1. ANNEXURE D: Shipping Non-Essential Items in Government Prohibited Areas:

      In the event Risor believes that Seller is shipping (or have shipped) non-essential items/products in the restricted/prohibited area (such as red and containment zone/area, as declared by the Central or the relevant State Governments of India), then Risor would inter-alia have the right to levy penalty or liquidated damages on you of Rs. 10,000 per shipment (along with applicable GST amount) on account of estimated legal expenses which will be spent by Risor and for causing of reputational and goodwill loss to Risor, or the actual damages/losses/expenses in case the actual amount exceeds the above minimum threshold of Rs.10,000/-, as may be determined at the sole discretion of Risor.